Master Service Advisor - West Rand, Gauteng, South Africa - SydSen Recruit
Description
Master Service Advisor - Gauteng - West Rand
We are looking for a
Service Advisor to join our client who is a well established
Automotive Dealership based in the
West Rand of Gauteng.
As one of the faces of the dealerships' service department, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring that our customers' needs are met promptly and efficiently.
Minimum Requirements
- Matric
- Master Service Advisor Training / Certificate
- Strong knowledge of vehicle maintenance and repair procedures
- Excellent communication and customer service skills
- Ability to work in a fastpaced environment
- Detailoriented with strong organisational skills
- Positive attitude and willingness to learn
- Valid driver's license and clean driving record
Duties and Responsibilities:
- Greet customers and assess their vehicle repair and maintenance needs
- Provide accurate estimates of repair costs and timeframes
- Schedule service appointments and ensure that repairs are completed on time
- Communicate with technicians and parts department to ensure timely completion of repairs
- Educate customers on preventative maintenance and recommend appropriate services
- Maintain accurate records of service history and ensure that all necessary paperwork is completed accurately and on time
- Address customer concerns and complaints in a timely and professional manner
- Follow up with customers after service to ensure satisfaction and promote customer loyalty
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