Mayendran Moodley

I am Currently the Head of a travel brand in South Africa. I have spent the better part of the past 13 Years in this role growing the role and reputation of the business to maximize profit and retain talent within the organization. My Training and experience have extended my reach to managing multiple portfolios in different departments. Besides trained and experienced  i am exceptionally dedicated, motivated and compassionate towards my team. I believe in the talent we train and retain and i feel that this helps the team progress and succeed

• Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines; spearheading process transition initiatives
• Managing the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Extensive exposure of remuneration to complaint and grievance management
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
• Conceptualizing and implementing strategies with a view to achieve business objectives and ensure meeting & exceeding top line and bottom line mandates
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
• Talent Management & Development. Management of Crisis control. Employee health and progression. Mentoring and development. Training and retention of talent.

2013                                    Master of Business Administration from Gordon Institute of Business Science (GIBS), University of Pretoria with C symbol pass

2007                                    The Art of Leadership (Ifusion Consulting)

2007                                   Price Waterhouse Coopers+ Government of South Africa THETA Program

2001                                    Diploma in Travel and Tourism (Damelin Business College)

1999                                    Diploma in Computer Engineering from Damelin Business College

1998                                    Honors in Microbiology from University of Witwatersrand

1997                                    Bachelor of Science (Biochemistry & Microbiology) from University of Witwatersrand