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Goonam Pillay

Goonam Pillay

Customer Service Team Leader

Upper Management / Consulting

Durban, eThekwini Metropolitan Municipality

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About Goonam Pillay:

I am a senior team manager with ten years of experience in the industry. I have outbound sales, customer service, and merchant operations experience. I also have coaching and development experience. I am looking to join a dynamic organization that helps me grow into operations management.

Experience

Capability BPO - Customer Service/Merchant Operations Team Leader

July 2019-present

Working with EMEA/APAC merchants and customers providing support on chat/email and phone

Troubleshooting technical queries

Salesforce/Zendesk experience

Escalations ticket handling

Coaching and day-to-team operations

Education

Matriculated in 1997 with a Diploma in Journalism

Change Management training

Project Management training

Coaching and Mentoring training

Microsoft Office Suite

Salesforce

Zendesk

Vicidial

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