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Tembisa
Mabutho Shabalala

Mabutho Shabalala

IT Service Desk Agent | IT support Technician

Technology / Internet

Tembisa, Ekurhuleni Metropolitan Municipality

Social

Services provided

Results-driven IT specialist with over 3 years of hands-on experience and a comprehensive understanding of software, hardware, peripheral devices, SQL query writing and operating systems (Linux). Proficient in ITIL processes, including incident management, problem management, and change management, with a keen focus on optimizing service desk functions. Adept at navigating all stages of the System Development Life Cycle (SDLC) and Database Life Cycle (DBLC) for web projects and sites. Skilled in various programming languages such as HTML5, CSS, PHP, JavaScript, MySQL, Java, and VB.NET. Demonstrates in-depth knowledge of diverse operating systems. Proven track record of successfully implementing and supporting IT solutions to enhance overall organizational efficiency and effectiveness. Strong problem-solving abilities and a commitment to staying abreast of industry trends and emerging technologies.

Information Technology & Learning Management Systems
Customer Support Representatives
Approximate rate: R180 per hour

Experience

Results-driven IT specialist with over 3 years of hands-on experience and a comprehensive understanding of software, hardware, peripheral devices, SQL query writing and operating systems (Linux). Proficient in ITIL processes, including incident management, problem management, and change management, with a keen focus on optimizing service desk functions. Adept at navigating all stages of the System Development Life Cycle (SDLC) and Database Life Cycle (DBLC) for web projects and sites. Skilled in various programming languages such as HTML5, CSS, PHP, JavaScript, MySQL, Java, and VB.NET. Demonstrates in-depth knowledge of diverse operating systems. Proven track record of successfully implementing and supporting IT solutions to enhance overall organizational efficiency and effectiveness. Strong problem-solving abilities and a commitment to staying abreast of industry trends and emerging technologies

Education

  • Advanced Diploma in Information Resource Management NQF 7: University of South Africa ,12/2021 Completed: ITIL processes, COBIT, Development software, Network IV & Database IV. 
  •  Diploma in Information Technology NQF 6: University of South Africa ,12/2020                                  Completed:  A+ and N+, Computer programming (JAVASCRIPT, JAVA, PHP, VB.NET, HTML & CSS), MySQL and Oracle Databases.
  • National Matric Certificate: Masoyi Secondary School, 12/2009                                Completed: Accounting, Economics, Business Studies, and Computer Applications Technology (CAT)

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