Lincoln Isaacs

For the past 10 years I've worked at Amazon.com. I worked as a Cll canter associate befre I moved up to HR admin. 5 years ago I was moved to Prague where I managed HR processes, I've recently returned to SA and am awaiting a new challenge

Manage a teamof 12 associates to achieve KPIs for 19 countries across Europe and Africa
 Coach these associates to provide abetter customerexperience
 Develop these associates to prepare themfor theirnext role both internally and
externally
 Responsible for12 associates’ payroll
 Responsible fordisciplinary and performancemisconduct and the correctivemeasures
that ensue.
 Modelworld-class customer service
 Manage and maintain service level agreements
 Provide real-time feedback on underperformanceand share best practice on stellar
performance
 Work alongside other teammanagers to devisewayswe can improve internal processes
for the associates so that they can provide better service to our customers.
 First point of contact forall escalated customerqueries
 Responsible forboosting the team’smoraleand creating engaging activities in the spirit
of teambuilding
 Launching and transitioning Time and Attendance systems into or out of supported
countries.
 Evaluating and identifying issues for projects in supported countries.
 Ensuring current procedures SOP’s and operational documents are up to date.
 Interviewing, screening and hiring candidates for Amazon Prague hub and India

ComputingConcepts
 EndUserComputing (Word,Excel,Access)
 Using Linux
 ProcessingandLogicConcepts
 SoftwareEngineering
 ProgramDesign
 RelationalDatabaseModellingandDesign
 SQL Server2000
 VB.NetA
 VB.NetB
 CreatingWebPageswithDHTML
 HardwareEssentials
 Perl
 C#A
2004