Lincoln Isaacs
About Lincoln Isaacs:
For the past 10 years I've worked at Amazon.com. I worked as a Cll canter associate befre I moved up to HR admin. 5 years ago I was moved to Prague where I managed HR processes, I've recently returned to SA and am awaiting a new challenge
Experience
Manage a teamof 12 associates to achieve KPIs for 19 countries across Europe and Africa
Coach these associates to provide abetter customerexperience
Develop these associates to prepare themfor theirnext role both internally and
externally
Responsible for12 associates’ payroll
Responsible fordisciplinary and performancemisconduct and the correctivemeasures
that ensue.
Modelworld-class customer service
Manage and maintain service level agreements
Provide real-time feedback on underperformanceand share best practice on stellar
performance
Work alongside other teammanagers to devisewayswe can improve internal processes
for the associates so that they can provide better service to our customers.
First point of contact forall escalated customerqueries
Responsible forboosting the team’smoraleand creating engaging activities in the spirit
of teambuilding
Launching and transitioning Time and Attendance systems into or out of supported
countries.
Evaluating and identifying issues for projects in supported countries.
Ensuring current procedures SOP’s and operational documents are up to date.
Interviewing, screening and hiring candidates for Amazon Prague hub and India
Education
ComputingConcepts
EndUserComputing (Word,Excel,Access)
Using Linux
ProcessingandLogicConcepts
SoftwareEngineering
ProgramDesign
RelationalDatabaseModellingandDesign
SQL Server2000
VB.NetA
VB.NetB
CreatingWebPageswithDHTML
HardwareEssentials
Perl
C#A
2004
Professionals who compete with Lincoln
Professionals in the same Administrative sector as Lincoln Isaacs
Professionals from different sectors near South Africa, West Coast District Municipality
Other users who are called Lincoln
Jobs near South Africa, West Coast District Municipality
-
Supervisor Miladys
Found in: Talent ZA C2 - 8 hours ago
Mr Price Vredendal, South AfricaWe're looking for a strong, vibrant, and self- disciplined Store Supervisor to support store management in the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met & exceeded. · Sales & Customer Experience Manage ...
-
OMF Financial Consultant
Found in: Talent ZA C2 - 1 week ago
Old Mutual Vredendal, South Africa Full timeDescription · This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products. · The incumbent is in ...
-
Professional Civil Engineer
Found in: beBee S2 ZA - 6 days ago
Western Cape Government Vredendal, South Africa Full timeMinimum Requirements · Engineering Degree (B Eng / BSC (Eng)) in Civil Engineering · A minimum of 3 years post qualification engineering experience in Agricultural water use and irrigation. · Compulsory registration with ECSA as a Professional Engineer; A valid code B driving lic ...