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Pretoria-Wes
Kudzaishe Musandirire

Kudzaishe Musandirire

SENIOR FIELD/REMOTE SERVICE TECHNICIAN

Services provided: IT Support

Technology / Internet

Pretoria-Wes, City of Tshwane Metropolitan Municipality
(0)
R80 / hour
Approximate rate

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About Kudzaishe Musandirire:

Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. Experienced handling networking concerns, implementing new software, installing new hardware and addressing user concerns. Brings attention to detail and dedication to technical improvement in each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications and driving the achievement of departmental goals.

Experience

  • Receive help tickets from 300 users per month on campus and delegate tasks to appropriate departmental personnel.
  • Provide on-phone and online support for users of the extended campus communication network to facilitate the effective operation of
  • IT resources, improving 65% of user satisfaction.
  • Deliver troubleshooting solutions to departments and console operators experiencing difficulties with the software, hardware and network connectivity.

Education

Diploma in Networking and PC Engineering

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