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Johannesburg CBD
Koena Mokoena

Koena Mokoena

Sales Supervisor

Insurance

Johannesburg CBD, City of Johannesburg Metropolitan Municipality

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About Koena Mokoena:

Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPI's like inbound calls, call waiting, and call abandonment. Assists with taking agents' calls if they can't handle the workload.

Experience

Telesales representatives contact customers to promote offers or to set up appointments to support field sales representatives . As a telesales representative, you reach potential and existing customers directly by phone to encourage them to buy your company's offers.

Education

Grade 12 -Matric

1999- 2000

N5 Business Management 

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