Edith Langa

My name is Edith Langa. I’m a passionate, fast learning and dedicated individual who 
is looking for an opportunity to expand more within the field of Financial and Taxation Sector. 
I see myself as a dynamic and an energetic individual looking for a challenging work 
environment that will hone my skills and keep me on my toes. My goal is to be a part 
of an organisation that only delivers exceptional service and products 
My eagerness to learn more and evolve is one of my greatest assets, and accuracy 
and diligence are traits I believe I possess. I love the constant change occurring all 
around us and work well under pressure. I’m able to work individually as well as in a 
team orientated environment. I’m also a go-getter and constantly take initiative. 
I have developed problem solving skills as well as good communication and writing 
skills that has enabled me to perform my duties more effectively and thus helped to 
keep the team I worked with to performance on a high. 

Organisation SARS
Position Client Account Management
Duration 2011-2019
Tasks and responsibilities
• Ensuring effective management of taxpayer accounts
• Dealing with follow-ups generated by the Legacy System in respect of 
VAT/PAYE, or SITE/SDL/UIF, or Income Tax within 
• Collecting outstanding taxes across all tax types within a Sector
• Calculating tax owing /refundable across all taxes
• Discussing and arranging deferments and other payments option
• Ensuring optimal collections against KPI targets set by the Team Leader 
Processing
• To ensure that all "standard queries" from clients are promptly, effectively and 
efficiently answered or resolved thereby improving the image of SARS as a 
service delivery organization
• To deliver a comprehensive one-stop client service to all SARS clients 
inclusive of standard queries and taxpayer education
• To render a tax advisory service to all clients inclusive of rendering a law 
interpretation function.
• To act as first contact within a SARS office acting as ambassador for SARS. 
• To perform all functions in respect of the completion of returns and other 
official documents of all taxes administered by SARS in order to meet clients’ 
needs and expectations
• To provide a comprehensive service to all clients in respect of registration 
requirements, analysis of taxable income and incorrect assessments, 
calculations of tax debits/credits as well as verbal law interpretation and 
explanation of tax law, in order to meet client needs
• To keep abreast of all new policies, procedures, and guidelines, circular 
minutes and amendments to all Tax legislation in order to promote the 
accuracy and quality of information provided to clients/taxpayers.
• Presenting disputes on behalf of taxpayers (waiver of interest and penalties, 
objections (ADR1) and Appeals (ADR2)
• To attend to all account enquiries received by telephone or in person, in 
respect of all outstanding debits and credits, penalties and interests with 
regards to all taxes administered by SARS.

Institute of Certified Bookkeepers South Africa
Qualification Bookkeeping
Year of Completion 2016

University Name UNISA
Qualification Value-added Tax
Year of Completion 2012

University Name North West University
Qualification Taxation Certificate
Year of Completion 2007