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    Group Loyalty Performance Lead - Johannesburg, South Africa - Vodafone

    Vodafone
    Vodafone Johannesburg, South Africa

    2 weeks ago

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    Description

    .

    When it comes to putting people first, we're number 1.

    The number 1 Top Employer in South Africa.
    Certified by the Top Employer Institute 2024.

    Role Purpose/Business Unit:

    The Performance Management Lead will partner with, and empower, markets to make data-driven, strategic decisions by turning large data into actionable insights. In this position, the incumbent will perform financial, behavioral, and other key performance indicator analyses focused on the impact of the Group Loyalty proposition and support various Opcos in achieving their respective strategic objectives. The Performance Management Lead will act as a Loyalty champion for Vodacom Group markets' analytics teams on various cross-functional initiatives, spanning multiple business units (CBU/Financial Services/Enterprise) within the Opcos.

    Your responsibilities will include:

  • Design models and leverage analytical tools to continuously measure the Loyalty programme performance/ P&L (daily, weekly, monthly, etc.), with an emphasis on the impact of the Loyalty programme on the overall business by utilizing both quantitative and qualitative measures;
  • Analyse customer-level data to understand customer behaviour and trends to provide strategic recommendations on ways to optimise and refine the programme proposition;
  • Define, maintain, and grow the analytical models of loyalty programme leveraging learnings, and providing actionable insights across the markets;
  • Apply strategic pricing of all lifestyle rewards to meet each Opco's KPIs (engagement and fair value of the points);
  • Design predictive models to detect potential fraudulent activities as it relates to the accumulation and redemption of points;
  • Produce and distribute consolidated Group Loyalty performance reports on a regular and ad hoc basis (daily, weekly, monthly, etc.), for various stakeholders across the organization;
  • Transform large data into clear, concise, and compelling presentations with actionable insights to unlock commercial benefits; and
  • Continuously partner with markets and deliver on-demand analysis to support and/or inform market requirements.

    • The ideal candidate for this role will have:

  • Bachelor's Degree, or equivalent in CRM Analytics, Finance, Statistics, Economics, Mathematics or other relevant discipline/s
  • +7 years of experience in Sales, Financial or Loyalty/Marketing analysis
  • High proficiency in Microsoft Excel and PowerPoint
  • Loyalty & Telecommunications industry experience would be beneficial
  • Experience with Applied Predictive Technologies (APT), SQL, and/or Business Intelligence would be beneficial.

    • Core competencies, knowledge, and experience:

  • Proven self-starter who is comfortable in a fast-paced, agile environment
  • Experience in working with technology platforms to deliver personalisation, specifically Customer Data Platform management
  • Strong analytical skills, critical thinking skills, and problem-solving skills
  • Proven track record of creating compelling presentations, enabling storytelling with data
  • Exceptional organizational, time-management, verbal, and written communication skills
  • Attention to detail
  • Excellent interpersonal skills, with the ability to meet common objectives through collaboration
  • Proactively seek feedback and successfully respond to it

    • We make an impact by offering:

  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

    • Closing date for Applications: 29 May 2024.

    The base location for this role is Vodacom Midrand Campus.

    The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
    Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

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