Jobs
>
Cape Town

    Support Desk Manager - Cape Town, South Africa - Lotus HR & Recruitment

    Lotus HR & Recruitment
    Lotus HR & Recruitment Cape Town, South Africa

    2 weeks ago

    Default job background
    Full time
    Description

    Our client, a leading software and solutions developing company, specifically catering to the hospitality sector, seeks to employ a Support Desk Manager to join this progressive and expanding professional team.

    Please note that this role is fully remote and the ideal candidate will reside in either Johannesburg or Cape Town, and be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously, with the flexibility to travel nationally when required.

    Candidates need to have a solid background in the Hospitality, Tourism or relevant sector, understanding ICT networking, Point of Sale systems and software development lifecycles

    KEY REQUIREMENTS TO MEET FOR CONSIDERATION

    You must be able to work independently and accurately keep records and be proactive in your approach to ensuring the profitability of the company.

    • You will have completed a qualification in Software Engineering or related coupled with 3-5 years experience in Support Desk Management or Software Consultant, and who has experience in leading a small team.
    • You will have experience in managing, guiding and developing a department to provide the best possible service, as well as ensuring SLA deliverables are met and exceeded for customers.
    • You will have prior expertise in reporting in ticketing statuses and providing effective and efficient problem solving to exceed customer satisfaction.
    • You will be a natural collaborator, a team player and be proactive in terms of providing professional support to both the team and customers.
    • Proficiency in ZOHO CRM and Microsoft packages are essential
    • You must have a valid driver's licence, own car and a clear criminal and credit record

    Due to the exceptionally high volume of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

  • CME Recruitment

    Service Desk Manager

    3 weeks ago

    CME Recruitment Cape Town, South Africa

    **SERVICE DESK/CALL CENTRE INDUSTY** · **CAPE TOWN** · **Purpose**: To create a leadership position to manage the company's Service Desk operations. · **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and task ...

  • CareerfinderZA

    IT Service Desk Manager

    2 weeks ago

    CareerfinderZA Cape Town, South Africa

    Key Performance Area: · - Management of the Service Desk Teams and deliverables · - Management of Customer expectations · - Achievement of Service Desk metrics · - Reporting and presenting Service Desk metrics · - Management of capacity requirements · - Management of training req ...

  • TradeLink Retail Systems Pty Ltd

    IT Service Desk Manager

    3 weeks ago

    TradeLink Retail Systems Pty Ltd Cape Town, South Africa

    **1. Technical Proficiency**: · - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. · - ITIL Knowledge: Familiarity with ITIL processes, particularly Inciden ...

  • Elite Search

    Service Desk Manager

    1 week ago

    Elite Search Cape Town, South Africa

    An ITIL certification is required as well as a formal IT qualification ( Diploma, Degree, industry related IT certifications) · You will need to have 8 years experience in IT Support and a minimum of 3 years in a Team Lead or Service Desk Management role. ...

  • Recruitment Matters Africa

    Service Desk Manager

    3 weeks ago

    Recruitment Matters Africa Cape Town, South Africa

    Our client is looking for a Service Desk Manager, To create a leadership position to manage the company's Service Desk operations. · **Responsibilities**: · - Implementing and managing change · - Developing, implementing, and reviewing core responsibilities and tasks · - Improvin ...

  • OneNebula (Pty) Ltd

    Service Desk Manager

    3 weeks ago

    OneNebula (Pty) Ltd Cape Town, South Africa

    Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, look no further. · We are currently looking for a **Service Desk Manager** to join our Team. · **Who are we?** · 1Nebula is a next-gener ...

  • Truworths

    Service Desk Manager

    2 days ago

    Truworths Cape Town, South Africa

    Join South Africa's leading fashion retailer with over 700 stores, renowned aspirational brands and world class systems and become part of the winning team. If fashion retail excites you, along with a fast paced and innovative environment, then this position may well be for you. ...

  • StaffCentral Consulting

    IT Service Desk Team Manager

    2 weeks ago

    StaffCentral Consulting Cape Town, South Africa

    **Job Duties/Responsibilities will include**: · Management of the Service Desk Teams and deliverables · Management of Customer expectations · Achievement of Service Desk metrics · Reporting and presenting Service Desk metrics · Management of capacity requirements · Management of ...

  • Recruitment Legends

    IT Operations Manager/service Desk Manager

    3 weeks ago

    Recruitment Legends Cape Town, South Africa

    **IT Operations Manager/Service Desk Manager** · **Cape Town, Remote R R50 000pm** · UK based MSP (managed service provider) that is passionate about its people and doing good in the community and genuinely reducing their environmental impact seeks a like-minded, client-centric I ...

  • RSAWEB

    Service Desk Operations Manager

    1 week ago

    RSAWEB Sea Point, South Africa

    Established in 2001, RSAWEB is a fast-growing and highly innovative Internet Service Provider. We specialise in Cloud infrastructure, Enterprise Connectivity, Mobile Data Management, Fibre To The Home and Fibre To The Business. Our focus is on helping customers succeed online by ...

  • INTERCONNECT SYSTEMS

    Service Desk: Admin Manager

    1 week ago

    INTERCONNECT SYSTEMS Cape Town, South Africa

    **Roles and Responsibilities** · - **Administration Staff** · - Develop and manage the admin function of the Branch · - Monitor the daily activities of the admin department · - Ensure all staff adhere to the Company's rules, policies and procedures · - **Customer Care** · - Liais ...

  • Stowe Holdings (PTY) LTD

    S001 - Service Desk Manager

    2 days ago

    Stowe Holdings (PTY) LTD Cape Town, South Africa

    We are hiring an ambitious Service Desk Manager, the role is suitable for a high-energy achiever, executor, leader, planner, and communicator with a genuine desire to help others and an aptitude for getting things done in the smoothest, accurate and fastest way. The Service Desk ...

  • Fivewest OTC Desk Pty Ltd

    OTC (Over-the-counter) Desk Manager

    3 weeks ago

    Fivewest OTC Desk Pty Ltd Cape Town, South Africa

    As an OTC (Over-the-Counter) Desk Manager, you will be responsible for overseeing the operations and activities of the OTC desk within a financial institution. You will play a crucial role in managing the trading and risk management functions of the OTC desk, ensuring efficient e ...

  • OneNebula

    Service Desk Manager

    3 weeks ago

    OneNebula Milnerton, South Africa

    Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, look no further. · We are currently looking for a **Service Desk Manager** to join our Team. · **Who are we?** · 1Nebula is a next-gener ...

  • Zenz Recruitment

    Front Desk/assistant Salon Manager

    1 week ago

    Zenz Recruitment Cape Town, South Africa

    Front Desk/Assistant Manager - Waterfront, Cape Town Area -are you looking for a new challenge working in a very busy upmarket Salon. Our client is looking for a motivated and friendly Front Desk Co-Ordinator/Assistant Manager to join a successful team. Attend to visitors and dea ...

  • Zenz Recruitment

    Front Desk/assistant Manager

    1 week ago

    Zenz Recruitment Rosebank, South Africa

    Front Desk/Assistant Manager - Sandton Area - are you looking for a new challenge working in a very busy upmarket Spa. Our client is looking for a motivated and friendly Front Desk Co-Ordinator/Assistant Manager to join a successful team. Attend to visitors and deal with inquirie ...

  • Zenz Recruitment

    Front Desk/assistant Manager

    1 week ago

    Zenz Recruitment Rosebank, South Africa

    Front Desk/Assistant Manager - Sandton Area - are you looking for a new challenge working in a very busy upmarket Spa. Our client is looking for a motivated and friendly Front Desk Co-Ordinator/Assistant Manager to join a successful team. Attend to visitors and deal with inquirie ...

  • Health Solutions

    Service Desk Manager

    3 weeks ago

    Health Solutions Bellville, South Africa

    **Introduction** · Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, ...

  • INTERCONNECT SYSTEMS

    Service Desk Manager

    4 days ago

    INTERCONNECT SYSTEMS Durbanville, South Africa

    **SUMMARY OF POSITION** · The Service Desk Manager is responsible for ensuring that all staff are meeting and exceeding expectations with regards to performance and meeting defined requirements. This includes ensuring that standards and processes are followed to provide effective ...

  • Hungry Lion Fast Foods (Pty) Ltd

    IT Help Desk Manager

    1 week ago

    Hungry Lion Fast Foods (Pty) Ltd Stellenbosch, South Africa

    **WHO WE ARE** · Hungry Lion is a leading fast-food chain dedicated to providing high-quality meals and excellent customer service to our customers. As part of our commitment to continuous growth and expansion, we are rapidly expanding our presence and aim to operate over 600 sto ...