Service Desk Manager - Cape Town, South Africa - CME Recruitment

CME Recruitment

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

SERVICE DESK/CALL CENTRE INDUSTY

CAPE TOWN

Purpose:
To create a leadership position to manage the company's Service Desk operations.

Responsibilities:

Implementing and managing change
Developing, implementing, and reviewing core responsibilities and tasks
Improving performance by raising efficiency and improving available tools to enable this.
Analysing performance statistics and making decisions on the basis of these statistics
Liaising with supervisors, team-leaders, agents and third parties to gather information and resolve issues.
Validating & correcting system-records
Recording statistics and performance levels and preparing reports
Coaching, motivating and retaining staff and coordinating reward and incentive schemes.
Planning and developing staff recruitment and liaising with HR

Ability to commute/relocate: