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    Desktop Support Engineer - Johannesburg, South Africa - Profession Hub

    Profession Hub
    Profession Hub Johannesburg, South Africa

    1 week ago

    Profession Hub background
    Description

    Job Description

    We are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals in Johannesburg. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have reliable transport and be willing and available for emergency standby and after-hours support when required.

    Skills and Qualifications

    • Must have done Pure Mathematics at Matric level with Computer Science/IT as an advantage.
    • Must be passionate about IT and Technology.
    • Minimum of A+ (Must have passed international exams)
    • Network+ or Security+ an advantage (Must have passed international exams)
    • 1 - 2 years of hands-on working experience supporting local and remote Windows Desktop environments.
    • Support experience with Virtual and Cloud environments advantageous e.g., VMWare, Hyper-V, AWS, Digital Ocean, Google Cloud, and Azure.
    • Must possess an extremely high level of attention to detail in his/her work.
    • Eager to learn and adapt to a fast-moving, high-stress environment.
    • Good command of the English language both written and spoken.
    • Must have reliable own transport.
    • Must be willing to work long hours and after-hours/standby when required.

    Duties and Responsibilities

    • Responsible for all 1st line Support of the Windows desktop environments for all South African offices.
    • Procurement of desktops, laptops and other IT equipment for the SA offices.
    • Liaising with suppliers of IT equipment, IT services etc.
    • Setup and configuration of all desktops and laptops for the SA offices.
    • Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA.
    • Monitoring of Internet links at all SA offices and ensuring any issues are logged, followed up and resolved as soon as possible.
    • Regularly reviewing and updating IT processes, procedures and documentation as required.
    • Regular checks of IT systems to ensure optimal uptime.
    • Monthly recons of all IT expenses.
    • Compiling reports on employee productivity and access control as required.
    • Reviewing of CCTV footage and compiling evidence as required.
    • Conducting IT training for all new staff.
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