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    Collection Agent x 2 - Cape Town, South Africa - O'Brien Recruitment

    O'Brien Recruitment
    O'Brien Recruitment Cape Town, South Africa

    1 week ago

    O'Brien Recruitment background
    Full time
    Description

    Debt Collector x 2

    Based in Tygervalley

    Temp until 21 December 2023 and then perm in January 2024

    Experience required:

    • Good people skills and the ability to engage professionally with distressed debtors.
    • 2 Call Centre experience, Inbound and or Outbound.
    • Debt Collections – negotiations.
    • Worked with people telephonically or face to face.
    • 3 years debt collecting experience.

    Job Requirements/Objectives:

    • Work Predictive dialer to deliver quantity and most importantly quality.
    • Target driven and highly competitive.
    • Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality.
    • Achieve the required monthly team target.
    • Prevent Legal Action.
    • Educate debtor on consequences of non-payment.
    • Continuously develop personal skill that will improve capability to add value to the business.
    • Rehabilitate debtors by providing options and alternative solutions as instructed by our clients.
    • Flexible in working hours.
    • Multitask and navigate between different systems.
    • Able to work from home if and when required.
    • Accurate and comprehensive recording of all debtor interaction and matter events.
    • Always maintain debtor information in a current state and adhere to protection of personal information.
    • Clear and professional communication with all stakeholders.
    • Strong adherence to reputation risk standards.

    Behavioural Competencies:

    • Able to plan and organize effectively.
    • Has a well-developed problem-solving capabilities
    • Displays high energy levels.
    • Ability to absorb pressure well.
    • Ability to constructively manage conflict and disputes.
    • Highly results and action oriented.
    • Acts on own initiative without being prompted.
    • Works well autonomously.
    • Contributes within team.
    • Ability to execute promptly and accurate at the same time.
    • Ability to work in a disciplined manner and for long periods of time without interruption.
    • Assertive personality.
    • Integrity, loyal, punctual, trustworthy – no irregular absenteeism or late coming habits.
    • Fast learner, adaptable to constant change.
    • Able to handle different managerial styles and constructive criticism.
    • Self-motivated.
    • Professional always, adhere to dress code and company policies.

    Basic Salary + Uncapped commission

    Hours of work: 07h45 - 16h00

    NO WEEKEND WORK

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