Customer Support Specialist - Cape Town, South Africa - Fivewest OTC Desk Pty Ltd

Fivewest OTC Desk Pty Ltd

Verified Company

Cape Town, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Fivewest OTC Desk is a dynamic and innovative force in the foreign exchange and crypto markets.

The cornerstone of our trading operations is our over-the-counter (OTC) desk, which stands as one of the largest for crypto trading in South Africa.

We are looking for a talented customer support specialist to join our team.

Customer Interaction:

Provide accurate and detailed information about our products/services.
Address and resolve customer concerns, issues and inquiries.
Be the first point of contact for customers or potential customers and correctly assist or delegate the customers to the correct person.
Assist potential customers or current customers with any profile queries or assist the customer with any queries during the onboarding process.

Problem Resolution:

Identify and analyse customer issues to provide appropriate solutions.
Collaborate with other departments to resolve problems and escalate issues as needed.
Ensure customer satisfaction by going above and beyond to meet their needs.

Documentation:

Maintain detailed and accurate records of customer interactions and any provided documentation.
Document common issues or queries and create knowledge based documents for internal use.

Product/Services Knowledge

Stay informed about products/services and industry trends.
Have a deep understanding of the company processes and procedures, website and platform to adequately assist customers or potential customers.

Feedback and Improvement:

Gather customer feedback and communicate insights to the product and development teams.
Collaborate with crossfunctional teams to address customer needs and improve processes.

Qualifications:

Proven experience in customer support or a related field in the financial space for a minimum of three years.
Strong understanding of the crypto space.
Excellent communication skills, both written and verbal.
Strong problemsolving abilities and attention to detail.
Ability to remain calm and professional in challenging situations.

Salary:
From R12 000,00 per month

Application Question(s):