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    Car Hire Consultant - Johannesburg, South Africa - Santam

    Santam
    Santam Johannesburg, South Africa

    2 weeks ago

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    Description

    OPPORTUNITY

    Santam's Motor Claims has a position available for a Motor Car Hire Consultant that will be based in Parktown

    JOB DESCRIPTION

    The purpose of this position is manage the cost on car hire within Santam, Arranging car hire, engaging with clients and brokers for the arrangement and managing the time period cars are on rent, engaging with MBR and car rental companies consistently to expedite, extend & terminate car hire, Manage multiple active rentals as well as deal with escalations and complaints received regarding all car hire aspects.

    KEY RESPONSIBILITIES


    • Manage workload and instructions from system through any communication and or documents.

    • Responsible for all actions relating to car hire.

    • Contact client or intermediary telephonically for any information needed for car hire initiation, extension or termination and any queries that may rise?

    • Contact car rental companies, MBR's, assessors CRM's and regional managers telephonically and or via email to facilitate the process.

    • Update Abuntex status and escalate to CRM's were MBR's are deviating.

    • Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers.

    • Process payments and orders relating to car hire.

    • Responsible to arrange and manage car hire requests, extensions and terminations, keeping dashboards up to date and meeting TAT targets

    QUAILIFICATIONS & EXPERIENCE


    • Matric

    • Fully computer literate (MS Office)

    • 2 - 4 years' claims experience

    • Any previous claims handling, pre-support and or post support experience

    • Knowledge of Abuntex and BPM will be an advantage

    • Car hire handling processes will be advantages

    SKILLS


    • Ability to verify and interpret policy and appraisal detail

    • Good communication skills

    • Telephonic skills

    • Ability to handle conflict and negotiate

    • Basic business ethics

    COMPETENCIES


    • Problem solving.

    • Information Seeking

    • Producing creative solutions.

    • Adapting to changing circumstances.

    • Performing under pressure.

    • Deciding & initiating action.

    • Teamwork and cooperation

    • Customer Service Orientation

    WHO WE ARE

    Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

    Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

    At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

    Please note that this appointment will be made in line with the Divisional Employment Equity targets.

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