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Stellenbosch

    Hostess - Stellenbosch, South Africa - Status Staffing

    Status Staffing
    Status Staffing Stellenbosch, South Africa

    2 weeks ago

    status staffing background
    Description
    Our client, a renowned winery in Stellenbosch, is in search of a Hostess who can excel in a high-pressure environment and possesses an enthusiastic personality to join their team.

    EMPLOYMENT TYPE : Permanent
    SECTOR : Hospitality
    BASIC SALARY : Market Related
    START DATE : A.S.A.P / Immediate
    REQUIREMENTS:
    • Grade 12, hospitality certificate will be a plus
    • Preferably 1-2 years of previous hostess experience
    • Understanding of restaurant etiquette
    • Experience in managing reservations
    • Able to work in a team
    • Demonstrable customer-service skills
    • Excellent communication skills (via phone and in-person)
    • Strong organizational skills with the ability to monitor the entire dining and bar area
    • Availability to work within opening hours (e.g. evenings, public holidays, weekends)
    • Good physical condition to walk and stand during an entire shift
    • Comfortable in dealing with very distinguished clientele
    • Able to handle a high-pressure environment
    • Must be well-presented with an enthusiastic personality
    • Flexibility and Accountability
    DUTIES:
    • Welcome guests to the venue
    • Ensure one hostess is handling the reservations book, while the other hostess welcomes the guests
    • Escort guests to assigned dining or bar areas
    • Provide menus and announce waiter/waitress name
    • Create a floor plan for both lunch and dinner
    • Check with the senior chef on duty if there are any changes to the lunch/dinner menus
    • Change the menus from dinner to lunch and vice versa (depending on shift)
    • Create a list of available tables for lunch
    • Create a handover sheet for the next shift/go through handover sheet of the previous shift
    • Greet guests upon their departure
    • Maintain hostess desk clean and tidy
    • Answer incoming calls and address guests' queries
    • To be well-informed on the estate and local info
    • Communicate to managers and waiters regarding VIP visits as soon as they are seated
    • Be familiar with the reservation policies, such as booking times, etc
    HOURS: 3 single shifts (Early 8:30-16:30 or late 15:00-23:00) and 2 split shifts (8:30-15:00; 17:30-23:00) over the 5 days. These shifts will be adjusted over the slower periods with only one split
    WORKING HOURS:
    Should you meet all the requirements, apply on our website at today. Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles
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