Full Time Hostess - Stellenbosch, South Africa - Wijnhuis
1 week ago
Description
Restaurant HostessOverview:
Shift Schedule:
- Tuesday to Saturday: 15:00 to 21:00
- Sunday: 15:00 to 17:00
Compensation:
- Hourly rate: R90.00 per hour
- Additional earnings: Percentage of tips received
Responsibilities:
- Greet guests as they arrive at the restaurant with a friendly and welcoming demeanour.
- Escort guests to their tables and present menus.
- Manage the seating chart to ensure efficient table turnover and proper distribution of guests across sections.
- Assist guests with any special requests or accommodations.
- Answer phone calls and take reservations, providing accurate information about availability and restaurant policies.
- Maintain cleanliness and organization at the hostess station and lobby area.
- Collaborate with the waitstaff and management to ensure smooth operations and excellent customer service.
- Handle guest inquiries and complaints professionally and escalate issues to management when necessary.
- Assist with printing and updating menus as needed, ensuring an adequate supply of menus is available for guests.
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent interpersonal and communication skills.
- Ability to remain calm and composed under pressure.
- Strong organizational skills and attention to detail.
- Professional appearance and demeanor.
- Flexibility to work evenings, weekends, and holidays.
- Knowledge of reservation systems and basic computer skills are a plus.
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