Best professionals offering customer support representative services in Cape Town

Customer Support Representative

Location

Cape Town, City of Cape Town

Description

A customer support representative is a professional who provides assistance and support to customers through various communication channels such as phone, email, or chat.

Requirements

To perform this service, one needs to have excellent communication skills, both written and verbal, and be able to resolve customer complaints in a timely and professional manner.

Accreditation and Certification

Recommended accreditations and certifications for industry professionals include customer service certifications, such as the Certified Customer Service Representative (CCSR) or the Certified Customer Service Manager (CCSM).

Choosing a Service Provider

When choosing a customer support representative, consider their experience, language skills, and ability to resolve complex issues.

Questions to Ask

• What is your experience in customer support?
• What is your approach to resolving customer complaints?
• Can you provide examples of how you have resolved difficult customer issues in the past?

References

For more information on customer support, refer to the following resources:

• Customer Service Institute of America
• National Customer Service Association

Average Prices

The average price for a customer support representative in Cape Town, South Africa is between R100 and R200 per hour, depending on the level of experience and the type of service provided.

Requesting a Quote

To request a quote for a customer support representative, simply submit your requirements and budget through a platform, and a list of qualified professionals will be provided to you for review and selection.

Fees for Customer Support Representative freelancers

The average daily fee for the experienced freelancers is R500.

The fee varies depending on the city in which the are located. For instance, the average daily for a Customer Support Representative in Cape Town is R550 while in Johannesburg is R450 or in Durban is R475.