Workforce planning manager jobs in South Africa

· A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs. · This leaders main function will be to manage a ...

Are you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume, customer-facing operations? · This is an opportunity to directly influence business objectives, support strategic planning, and present c ...

+Duties and Responsibilities include defining the future of the organization by leading strategic workforce planning to support business unit strategy and growth plans. · +Develop strategies and specific plans to close talent gaps. · Understand trends and risks in the labor marke ...

A leading CX provider is looking for a Workforce Planning Analyst to analyze and optimize resource plans across cross-functional accounts. · ...

TalentPop supports over 700 e-commerce brands worldwide—and we are committed to scaling with excellence. We are hiring a Workforce Planning Financial Analyst who will combine operational data, financial modeling, and recruitment metrics to ensure our talent strategy aligns with g ...

Senior Officer: Workforce Planning · Recruiter: · Six Sense Consulting · Job Ref: · SSC001106/MS · Date posted: · Friday, February 27, 2026 · Location: · Centurion, South Africa · Salary: · Annually · SUMMARY: · A well-established financial services business is seeking to appoint ...

We are hiring a Workforce Planning Financial Analyst who will combine operational data financial modeling and recruitment metrics to ensure our talent strategy aligns with growth demands.Maintain headcount and utilization models to support internal hiring strategies Analyze clien ...

Senior Officer: Workforce Planning · Recruiter: · Six Sense Consulting · Job Ref: · SSC001106/MS · Date posted: · Friday, February 27, 2026 · Location: · Centurion, South Africa · Salary: · Annually · SUMMARY: · A well-established financial services business is seeking to appoint ...

A well-established financial services business is seeking to appoint a Senior Officer: Workforce Planning. · The Senior Officer: Workforce Planning is responsible for the planning, organizing and adapting staff levels and required workplace activities within the customer experi ...

· A well-established financial services business is seeking to appoint a Senior Officer: Workforce Planning. · The Senior Officer: Workforce Planning is responsible for the planning, organizing and adapting staff levels and required workplace activities within the customer exper ...

We are seeking an experienced WFM Manager / Analyst to lead our scheduling and forecasting efforts. · Optimize workforce productivity · Analyze performance and implement scheduling strategies · ...

A strategic leader with a passion for optimizing workforce performance will drive end-to-end Workforce Management across multiple campaigns to ensure cost efficiency service excellence and sustainable growth. · ...

Join our dynamic team as a Workforce Manager where you'll drive end-to-end Workforce Management across multiple campaigns ensuring cost efficiency service excellence and sustainable growth. · ...

++Provide strategic and operational leadership and governance for Workforce Management (WFM) across Contact Centre and Back-Office operations. · + · ++Develop and maintain the enterprise workforce strategy aligned to business objectives and budget. · Establish WFM governance cade ...

Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality etc. · ...

Job Summary · We are seeking an experienced WFM Manager / Analyst to lead our scheduling and forecasting efforts. The ideal candidate will optimize workforce productivity, ensuring optimal staffing levels to meet service objectives while maintaining cost efficiency. You will act ...

We are seeking an experienced WFM Manager / Analyst to lead our scheduling and forecasting efforts. · Develop and maintain accurate call volume forecasts,Create optimal agent schedules to meet service level agreements (SLAs) · ...

This position involves leading MIS & Workforce Management functions for multiple clients. The successful candidate will drive reporting accuracy, · forecasting efficiency, · and operational excellence. · ...

As an experienced Manager - WFM in this newly created role, you will apply your deep expertise in business intelligence and advanced analytical skills to identify opportunities to leverage data and drive business value. · ...

Lead workforce management function for multiple clients driving reporting accuracy forecasting efficiency operational excellence. Oversee team of analysts supervisors to deliver insightful data meet KPIs SLAs support business decision-making. · ...