Front Office Manager - Hermanus, South Africa - HotelJobs

HotelJobs

Verified Company

Hermanus, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Kendrick Recruitment is seeking a Front Office Manager for a prominent Luxury Hotel in Hermanus.

The purpose of the position, is to ensure that guests receive a heart-warming wel come and coordinating all

front office activities, reserva tions and guest services.

Minimum Experience and Quali fication Required:
Grade 1- Post matric hotel school q ualification would be advantageous.

35 years' experience in a fivestar property
Good knowledge of OPERA hotel management system
Proficiency in English (oral and writ ten)
Good knowledge of MS Office, particularly Excel an d Word
Good organizational and multitasking abilities
Computer literacy
Excellent communication skil ls
Go od numeracy skills
High level of English proficiency
Must be motivated, enthusiastic, and energetic.
Must be a team player, with a positive attitude.
Must be willing t o work shifts.
Must be able to work under pressure.
Ow n transport preferable

Key Performance Objectives:

Su pervise and control all Front of House areas to the standard s laid down by the Company, maximizing

revenues and profit s to agreed budgetary limits.

Ensuring that all duties an d responsibilities carried out in Front Office are in line w ith Front Office SOP

and this is adhered to at all times.

Ensuring that all charges are correctly entered on the gu ests bill and that this is up to date at all times.
To ca rry out or ensure that regular onthejobtraining is taking place to agreed standards.
To act as Duty Manager when r equired
Ensuring accurate and timeous submission of all r eports and administrative work
To prepare and submit on t he required format annual budgetary information as required.
To monitor trends within the industry and make suggestio ns howe these could be implemented.
Train, supervise and support office staff, including receptionist and duty manage rs.
Schedule shifts
Ensure timely and accurate guest s ervice.
Ensuring the front desk provides a professional a nd friendly service for guests.
Dealing with guests, incl uding handling complaints when they come to the desk.
Tro ubleshooting emergencies and liaising with other departments