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    Senior Manager Customer Experience - Johannesburg, South Africa - Isilumko Staffing

    Isilumko Staffing
    Isilumko Staffing Johannesburg, South Africa

    Found in: Talent ZA C2 - 1 hour ago

    Isilumko Staffing background
    Full time
    Description

    One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.

    Purpose

    • The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.
    • They will have the responsibility for customer and governance aspects, as well as integrated planning across the entire enterprise.
    • Their role involves supervising and enhancing the overall customer experience during interactions with the bank, with a focus on ensuring customer satisfaction, loyalty, and positive experiences throughout their journey.
    • Additionally, they will ensure that the Company brand is consistently and uniformly experienced across all customer touchpoints.

    Duties

    • Strategy implementation
    • Provide advisory role to missions.
    • Customer Experience advocate- Provide training and guidance to the marketing community.

    Requirements

    • Must have a Matric
    • Must have Marketing Relevant Advanced Diploma/Degree.
    • Must have Customer Experience relavant Certification.
    • Must have 3-5 years management experience.
    • Must have 7-10 years' experience in the Customer Experience Role

    Skills

    • Customer Focus
    • Continuous Improvement
    • Collaboration
    • Communication
    • Results driven.
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