Executive-Customer Care Voice-Customer Experience - Cape Town
1 month ago
Job summary
The intake agent will receive and review fax images and start data entry in the system.Validate and verify provider and member using all compliance metrics.
Create precert case and route to appropriate bucket for initial or final review.
- Attach fax for existing precert cases needing additional information.
- Determine whether case should be cancelled or build.
- Investigate previous case history to determine case outcome.
Job description
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