Coordinator-Customer Care Voice-Inbound - Cape Town
1 week ago
Job summary
We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services,media and retail among others.
Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently aiming to resolve issues on first contact
and escalate complex matters where necessary.
Job description
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