Coordinator-Customer Care Voice-Inbound - Cape Town, Western Cape

DescriptionPromote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. · Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. · Runni ...

The Customer Care Voice Inbound Executive is responsible for designing new processes for quality control functioning to meet client specific requirements.Leads significant process improvement projects. · ...

Description · Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support ...

Promote digital self-service options and assist customers in overcoming barriers to adoption. Resolve customer complaints efficiently and escalate complex matters where necessary. · ...

We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporati ...

Promote digital self-service options and assist customers in overcoming barriers to adoption. · ...

DescriptionPromote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. · Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. · Runni ...

This is an Executives-Customer Care Voice-Inbound opportunity. · Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. · ...

Join our dynamic team as a Customer Service Representative where you'll be the frontline contact for policyholders in a fast-paced contact center environment. · ...

This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes.You will be required to be flexible regarding shift times for this process based on business need. · ...

This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. · This opportunity will help with supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Yo ...

This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes.This opportunity will help with supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. · ...

The Assistant Manager - Customer Care Voice will be responsible for ensuring that assigned targets are met in accordance with Service Level Agreements, maintaining the quality of transactions, and controlling claim costs. The role also involves managing calls and correspondence o ...

+ Manage teams and ensure quality and productivity targets are met · + Develop strategies on the floor for reducing attrition and improving employee satisfaction Team Management: + Lead and manage a team of agents. + Monitor and evaluate agent performance, providing coaching and ...

The primary role of the care specialist is to advocate world-class customer experience to front-liners and support members in an account. · Cooking and training customer experience soft skills essential in enabling our front-liners connect better with customers. · Aligning and co ...

The intake agent will receive and review the fax images. · ...

The intake agent will receive and review fax images and start data entry in the system. · Validate and verify provider and member using all compliance metrics. · Create precert case and route to appropriate bucket for initial or final review.Attach fax for existing precert cases ...

The intake agent will receive and review the fax images and start data entry in the system. · ...

Ensure seamless transition and flawless service delivery focus on transition with zero impact on service delivery focus on efficiencies leaner greener and faster focus on process stabilization sustained delivery reducing operation costs make TBP more effective build effective pro ...

We are looking for an Account Executive to join our rapidly scaling AI start-up transforming outbound sales through voice automation. · Competitive base salary plus uncapped commission ...