Call Center Agent - Centurion, South Africa - Construction Industry Development Board
Description
Call Centre Coordination:
To answer calls within an effective time period.
- Coordinating the daily running of the call centre.
- Ensuring that all relevant communications, records and data are updated and recorded.
- Daily, weekly and monthly targets of calls are met.
Query Handling
- Provide support in the assurance that all escalated customer queries and complaints are resolved in a timely manner.
- Provide support to Call Centre Overseer with the resolution of errors or discrepancies and complex customer problems.
- Promote goodwill and a positive image of the company.
- Positive Customer Feedback.
- Acceptable query resolution targets and turnaround times.
Equipment Maintenance:
- Exercise due care of call centre equipment.
- Report damages, loss, and theft of equipment.
Knowledge of cidb Act and Regulation as well as experience in the call centre will be an added advantage.
**Closing Date: 3 May 2024.
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