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    High Level Query Consultant - Cape Town, South Africa - Palesa Mbali Group

    Palesa Mbali Group
    Palesa Mbali Group Cape Town, South Africa

    20 hours ago

    Default job background
    Full time
    Description

    Position:

    High Level Query Consultant

    Position Purpose:

    To provide information, advice and explanations on clinical or VIP queries of a complex clinical nature or to resolve complicated clinical queries for the company's stakeholders, both internally and externally.

    Experience:

    5 years hospital providing patient care (preferably Private Hospital) in area of expertise and 2 - 3 years managed healthcare experience

    Qualifications:

    Relevant medical qualification (nursing preferable)

    Generic Objectives:

    Specific deliverables:
    Operating Model:
    -Investigate and resolve escalated high complexity clinical queries to standard and within Service Level Agreement
    -Conduct root cause analysis of queries, identify and implement solutions and report on errors that lead to high level queries
    -Ensure documentation and records of all high level queries are accurately filed and accessible within Service Level Agreement
    -Complete productivity and query resolution reports as required and to standard


    Position Specific Outputs

    -Investigate and resolve escalated high complexity clinical queries to standard and within Service Level Agreement
    -Conduct root cause analysis of queries, identify and implement solutions and report on errors that lead to high level queries
    -Ensure documentation and records of all high level queries are accurately filed and accessible within Service Level Agreement
    -Complete productivity and query resolution reports as required and to standard
    -Train/coach staff members
    -Review VOC reports and provide feedback

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