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    Operations Consultant-Spanish - Midrand, South Africa - iSanqa

    iSanqa
    iSanqa Midrand, South Africa

    4 days ago

    iSanqa background
    Full time
    Description

    Our client requires the services of an Operations Engineer (Advanced) -Midrand/Menlyn/Rosslyn/Home Office Rotation

    • Amazing brand with cutting-edge technology
    • Excellent teams in Global team collaboration
    • High work-life balance with Flexible hours
    • Agile working environment

    POSITION: Contract until December 2026

    EXPERIENCE: 4-6 Years related working experience.

    COMMENCEMENT: As soon as possible

    QUALIFICATIONS/EXPERIENCE

    • Two years IT related working experience

    ESSENTIAL SKILLS:

    • Fluent Business English (Verbal & written)
    • Fluent Business Spanish (Verbal & written)
    • Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

    ADVANTAGEOUS SKILLS

    • Information Technology Qualification (Advantageous, but not a pre-requisite).

    ROLE:

    • IT experience delivering operations support services
    • Strong analytical and problem-solving skills with a high attention to detail
    • Provide Production Support (IT) for all GROUP Plants outside of Germany
    • Be the telephone call receipt of IT incidents related to production issues
    • Pre-qualify IT-incidents and classify additional relationships
    • Fix incidents in IT systems in accordance with User manuals
    • Monitor IT system error messages and process accordingly
    • Provide guidance throughout the Incident management processes
    • Initiate the IT escalation process, when required
    • Process email requests
    • Serve as an Information channel for Management and end-users
    • Work shifts as part of a team providing 24 x 7 x 365 support

    NB: By applying for this role, you consent to be added to the iSanqa database and to receive updates until you unsubscribe.
    Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.

    #isanqa #isanqajobs #OperationsEngineer #ITIncidentmanagement #Spanishspeaking #Agileworking #FuelledbyPassionIntegrityExcellence

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