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RFX - 4910963-2 Change Management Lead: PA Transformation Programme - Pretoria, South Africa - Tipp Focus
Description
Objective of this Scope of Work
The main purpose of this position is to lead and manage the development, implementation and continual improvement of the change management strategy and change management plan for the Transformation Programme for the Prudential Authority (PA) Department within the Company. The role / service focuses on the people side of change, which involves preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology, job roles, and more.
Scope of Services Definition
The scope will include but will not be limited to:
Lead a team of change and stakeholder management resources in the Transformation program.
Applying a structured change management approach and creating strategies to implement change effectively.
Conducting team effectiveness interventions (e.g., conflict and group dynamics interventions). Providing regular feedback to management on project team climate and the state of stakeholder readiness to adopt the change initiative.
Identifying and managing the stakeholders impacted by the change initiatives.
Conducting and evaluating the change impact and organisational readiness to limit potential risk.
Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate userbase.
Identifying and evaluating the risk of change and providing actionable guidelines on reducing the impact.
Evaluating resistance in adopting the change at the user, process, and technology level and implement interventions to ensure adoption.
Key responsibilities includes, but not limited to:
Lead a team of change and stakeholder management resources within the Transformation program.
Work closely with the program manager and director to lead, facilitate and manage change
Engage, support, and influence leaders
Navigate matrix communication channels
Collaborate with program and project teams to ensure that relevant strategies can be implemented successfully and in accordance with program and project expectations
Ensure requisite standards are met
Coordinate formulation and delivery of training strategy, plan and materials for program and projects therein
Create actionable deliverables for change, including such as change and comms plans, sponsor and stakeholder engagement roadmaps, training plans etc.
Ensure that change management activities are integrated into the program and/or projects plans
Manage the change portfolio
Knowledge, experience and personal competencies
Education and experience:
Bachelor's degree in business, Organizational Psychology, or a related Proven experience in change management, with a specific focus on technology adoption and change fatigue mitigation.
Certification in Change Management is mandatory.
Excellent interpersonal and communication skills, with the ability to influence and motivate others.
Strong analytical and problem-solving skills.
Exceptional project management skills.
Experience working with diverse teams in large organisations, particularly in the context of technological innovation.
Experience with and knowledge of change management principles, methodologies and tools
Ability to clearly articulate messages to a variety of audiences
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Organised with a natural inclination for planning strategy and tactics
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organisational issues and challenges
Familiarity with program and project management approaches, tools and phases of the project lifecycle
Experience with large-scale organisational change efforts.
Additional requirements
Proficiency in English (verbal and written skills).
Thought leadership.
Stakeholder management.
Risk management.
Change management.
Project Manager
Problem-solving skills.
Facilitation skills
Negotiation skills
