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    Telesales Agent - Johannesburg, South Africa - The Skills Mine

    The Skills Mine
    The Skills Mine Johannesburg, South Africa

    1 week ago

    Default job background
    Full time
    Description

    Requirements

    • Matric/ Equivalent Qualification
    • 2-4 Years of Telesales Experience
    • Inbound and outbound sales experience
    • Customer Service Principles
    • Business Communication Skills (written and verbal)
    • Sales Principle

    Responsibilities

    • Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and effective multi-channel claims handling end-to-end
    • Maximise Cash Sales by chasing every available lead and converting leads into sales in line with the Company Strategy
    • Ensure understanding of the customer needs through effective communication with customers, the tenacious and energetic pursuit of viable glass solutions, and active objection management toward securing a sale that relieves the glass problem and secures a sale for business
    • Ensure compliance to admin Standard Operating Procedures, and system process flow requirements by timeously/real-time updating info, sharing information, preparing reports and supporting submissions, and highlighting opportunities that may grow business
    • Enable teamwork, collaborative work practices exceptional contribution, and great performance delivery through impeccable self-management, self-discipline, behavior driven by corporate values, and a hunger to satisfy customer glass needs
    • Maintain established and professional networks with key stakeholders to ensure business continuity
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