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    Residence Manager - Cape Town, South Africa - Tower Group

    Tower Group
    Tower Group Cape Town, South Africa

    3 days ago

    tower group background
    Full time
    Description

    Responsible for the assisting in the management of the Property. Assist in ensuring maximum income of the Property through effective property management. Assists in the development of related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Implements departmental and procurements policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality in compliance with procurement policy. Ensures student queries are attended to. Keeps management well informed of area activities and significant problems.

    Required:

    Grade 12 (Matric), additional related Property management training and/or maintenance building background preferred.

    • Minimum of 6 years' related experience with at least 2 or more years of supervisory experience.
    • Student accommodation experience essential.
    • Strong Proficiency in relevant computer and software packages i.e. MS Office
    • Excellent understanding of Property management and student accommodation procedures.
    • Knowledge of budgeting, service contracts, and leasing agreements.

    Operations management of property and related facilities:

    Assumes responsibility for the effective operations management of property and related facilities.

    1. Building management
    • Maintain various management systems in student accommodation service offering
    • Build mutually beneficial relationships with all stakeholders of the residence
    • Manage all areas of residence
    • Manage repairs, revamps and refurbs including reporting
    • Conducting inspections, handovers and walkabouts
    • Ensure OHS site compliance
    • Ensure students adhere to policies
    • Asset register and assistance with compilation
    • Manager meter reading records
    • Manage assistant residence manager and handyman
    • Manage sub-contractors
    • Manage site operations
    • Manage maintenance aspects, BMS and audits
    • Assist with reactive and planned maintenance
    • Ensure effective management of risk
    • Manage student affairs
    • Ensure document storage facility secure
    1. Student management
    • Engage students on needs and evaluations
    • Formulate and/or advance standard procedures for dealing with a range of regularly occurring types of crises related to the care of students, housing facilities and services
    • Assessing incidents of student misconduct to determine appropriate courses of action
    • Assist with leasing process
    • Assist with application process
    • Assist with intakes/Vacate process
    • Assist with site coordination
    • Assist with compliance and conformity to house rules
    • Assist with student life program
    • Assist with event management
    • Assist with inspection process
    • Assist with key handover and register process
    • Assist with student mentoring
    • Assist with student files and information
    • Assist with any other assistance required by management team
    1. Leases
    • Assist with Negotiating certain leases/renewals as prescribed by manager, including parking bays
    • Assist with preparing lease documents
    • Assist with correct revenue stamping
    • Assist with correct signatories in place
    • Assist with records tracking of document until completion
    1. Reports
    • Assists with ensuring that accurate student schedules are maintained for each building
    • Assisting with vacancy schedule is updated and copied to each member of staff
    • Assisting with the compilation and presentation of the above with the building financial details and general information, to form the monthly client report
    • Assists with compilation of monthly
    1. Financial
    • Assists residence manager with all aspects on the income and expenditure annual budget conformance
    • Full Credit Control function including access control
    1. Student liaison
    • Mentor's students
    • Ensure student information and file is up to date
    • Checks prospective student details via credit bureau for adverse information
    • Ensures that all relevant documents e.g. I.D. book/company registration etc is attached to the application
    • Advises student within 24-hour period if their application is accepted or declined
    • Confirms initial payment before the lease agreement is drawn up
    • Advises Residence Manager – arranges for signage/keys/parking disc etc.
    • Amends vacancy schedule
    1. General
    • Broker liaison
    • Student correspondence
    • Filing/ archiving
    • Annual audit preparation
    • Student complaints
    • Contractor liaison

    Maintenance and Reporting:

    Assumes responsibility for the effective maintenance and reporting of financial records.

    • Preparation of monthly, annual, and other management reports.
    • Assesses and reports on monthly performance against budgets.
    • Prepares and motivates consolidated monthly reports for submission to client

    Professional Business Relations:

    Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.

    • Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
    • Acts as a liaison between the Company and external contacts.
    • Ensures effective coordination of external services with Company operations.
    • Obtains and conveys information as appropriate.
    • Promotes goodwill and a positive image of the Company.

    Supervision:

    Provides leadership to assigned personnel through effective objective setting, delegation, and communication.

    • Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.
    • Discusses areas needing improvement.
    • Assigns and coordinates personnel.
    • Directs daily operations.
    • Identifies, develops, and implements training programs as appropriate.
    • Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance.
    • Formulates and implements employee corrective actions as needed.

    Ad hoc:

    Assumes responsibility for related duties as required or assigned.

    • Ensures that the work area is clean, secure, and well maintained.
    • Completes special projects as assigned.
    • Reports on Operational expenses, foot traffic, security incidents etc.
    • Public Relations: Assistance to the PR / Marketing functions

    Advancing student accommodation:

    Assumes responsibility for advancing the student accommodation offering.

    • Participates in a variety of meetings, committees and teams to communicate information regarding services, programs, areas of opportunity, and information as appropriate.
    • Participates in service model goal setting and planning, including short-term and long-term planning.
    • Collects and analyzes a variety of data and information across various spectrums of the building as requested.
    • Develops and strengthen
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