Head Manager Shared Services Call Centre - Sandton

Santam Travel Insurance has an available position for a Call Centre Consultant based in Illovo. · ...

We are on the hunt for a dynamic Call Centre Manager in Johannesburg to spearhead our customer service operations in the exhilarating iGaming and Sportsbook sector. · ...

To receive inbound telephone calls in relation to customer services and needs. · ...

A persuasive communicator with a passion for sales and market research who thrives in a fast-paced environment where their voice can open doors and create opportunities. · ...

+This role involves monitoring and evaluating calls for quality and accuracy. Ensures adherence to quality standards and scripts. · +Monitor and evaluate inbound and outbound calls for quality, accuracy, and compliance. · Compile, analyse, and maintain detailed QA reports. · ...

We are seeking an experienced Call Centre Quality Assurance (QA) Analyst to monitor, evaluate, and improve agent performance.The role involves quality assessments, reporting, coaching, and basic training support for a team of approximately 60–70 agents, · ensuring consistent serv ...

Serves customers by completing account transactions. · ...

We are seeking an experienced and hands-on Call Centre Team Leader to manage and support a team of 15–20 call centre agents within a telecommunications environment. · ...

To provide leadership and direction to a team of agents in a proactive, visible, and participative and disciplined style. Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees. · To manage the daily runni ...

Contact Center Manager. · To provide leadership and direction to a team of agents in a proactive, visible, and participative and disciplined style, acting as a role model for enthusiasm responsibility. Ensuring that customers are provided the best possible experience through qual ...

To manage and support the Debt Recovery Specialist Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. · ...

The Head of Asset-Backed Recoveries is accountable for the end-to-end commercial performance, · optimization and governance of all asset-backed recovery portfolios. · Pre-legal collections strategy and ring-fenced call centre optimization · ...

We are looking for a dynamic, bilingual (French & English) Team Leader to oversee and support a team of customer service agents in meeting and exceeding client expectations. · ...

Lead and manage operations teams within the Short-Term Insurance Servicing Call Centre. · ...

We are currently seeking an experienced Facilities Manager to oversee the day-to-day facilities management of our new call centre site in Sandton. · As the Facilities Manager, you will be responsible for ensuring the Sandton site is safe, compliant, operationally efficient and pr ...

To provide an effective and efficient administrative and operational assistant function to support the division and manager. · ...

Who We Are · We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, projec ...

To service clients in a call centre with policy changes, policy advice, complaints, escalations and all ongoing support once a client's policy has been activated. · The company employs over 1 000 people who are committed to putting our customers and financial advisers first by pr ...

The Lead Warmer plays a crucial role in Dis-Chem Life's customer acquisition engine by ensuring every lead is engaged, qualified and transitioned to the sales team with accuracy speed and professionalism. · ...

We're seeking a Trainer & Quality Coach to support high-performance teams. · Deliver engaging induction, product and systems training · , Evaluate live/recorded calls to identify improvement areas · , Provide impactful 1:1 coaching sessions · , Maintain accurate training and coa ...