Dutch Speaker - Sandton
Only for registered members Sandton, South Africa
1 day ago
Who We Are · We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, projec ...
Imagine more than just the future of work; with CBRE Excellerate, you can create it.
To manage the successful delivery of the facilities management services to the business
Administer all services, including switchboard/reception and handyman functions and liaise with service providers and business departments on providing various services and products
Complete any work requested by the Call Centre Management
Client Service Delivery
Takes inbound calls and shares relevant information
Finalizes call at point of contact where possible
Ensures that more complex queries are escalated appropriately
Makes outbound calls in accordance with predetermined schedules
Deals with client's queries via telephone in adherence with productivity standards
Personal Effectiveness
Accountable for service delivery through own efforts
Individually accountable for daily management of own time, tasks and output quality
Makes increased contributions by broadening individual skills
Collaborates effectively with others to achieve personal results
Accepts and lives the company values
Quality Assurance
Handles all queries in adherence with procedural and quality standards
Specific KRAs
Attend to calls and requests directed through the call centre from 00:00 till 23:59
Assign, and generate job cards for clients, technicians and suppliers
Communication with Facilities Managers relating to calls
Follow up with clients/tenants and technicians re job cards issued
Create purchase orders accurately by processing on our systems
Share purchase orders to service providers
Ensure that the processing is accurately done
Fast and efficient handling of queries with vendors/clients/suppliers
Ensure that a high level of service is maintained between clients, (internal and external)
Maintain the administration and filing system for all documentation
Facilitate the smooth flow of documentation between company offices
Provide reception duties
Experience / Education
Grade 12
2 to 3 years call centre experience
1 year general facilities management / co-ordination experience (advantageous)
Skills Required
Computer literacy (MS Office)
Supplier coordination
Verbal and written communication skills
Negotiation skills
Knowledge required:
Basic facilities management functions and principles
Company policies and procedures
Company structure and policies
Occupational Health and Safety principles
Service level agreements
Procurement policies and procedures
Competencies required:
Communication, Methodical, Customer & Quality Focus, Drive and Productivity, Teamwork and co-operation
Major drivers of work volume:
Business requests, work order creation, work scheduling, supplier engagement, PO creation, reporting
Job description
Who We Are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.
We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.
Why choose usImagine more than just the future of work; with CBRE Excellerate, you can create it.
As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated.
Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.
Main Purpose / Objective Of The PositionTo manage the successful delivery of the facilities management services to the business
Administer all services, including switchboard/reception and handyman functions and liaise with service providers and business departments on providing various services and products
Complete any work requested by the Call Centre Management
Client Service Delivery
Takes inbound calls and shares relevant information
Finalizes call at point of contact where possible
Ensures that more complex queries are escalated appropriately
Makes outbound calls in accordance with predetermined schedules
Deals with client's queries via telephone in adherence with productivity standards
Personal Effectiveness
Accountable for service delivery through own efforts
Individually accountable for daily management of own time, tasks and output quality
Makes increased contributions by broadening individual skills
Collaborates effectively with others to achieve personal results
Accepts and lives the company values
Quality Assurance
Handles all queries in adherence with procedural and quality standards
Specific KRAs
Attend to calls and requests directed through the call centre from 00:00 till 23:59
Assign, and generate job cards for clients, technicians and suppliers
Communication with Facilities Managers relating to calls
Follow up with clients/tenants and technicians re job cards issued
Create purchase orders accurately by processing on our systems
Share purchase orders to service providers
Ensure that the processing is accurately done
Fast and efficient handling of queries with vendors/clients/suppliers
Ensure that a high level of service is maintained between clients, (internal and external)
Maintain the administration and filing system for all documentation
Facilitate the smooth flow of documentation between company offices
Provide reception duties
Experience / Education
Grade 12
2 to 3 years call centre experience
1 year general facilities management / co-ordination experience (advantageous)
Skills Required
Computer literacy (MS Office)
Supplier coordination
Verbal and written communication skills
Negotiation skills
Knowledge required:
Basic facilities management functions and principles
Company policies and procedures
Company structure and policies
Occupational Health and Safety principles
Service level agreements
Procurement policies and procedures
Competencies required:
Communication, Methodical, Customer & Quality Focus, Drive and Productivity, Teamwork and co-operation
Major drivers of work volume:
Business requests, work order creation, work scheduling, supplier engagement, PO creation, reporting