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    High-End Consumer Product Repairs Administrator Specialist - Cape Town, South Africa - Rory Mackie & Associates

    Rory Mackie & Associates
    Rory Mackie & Associates Cape Town, South Africa

    4 days ago

    Default job background
    Description

    Overview:

    Our client is a leading import and distribution business (wholesaler) of high-end eletronic, digital, personal and household products.

    Responsibilities:

    • Oversee and manage repair incidences that occur within our client's business
      • Walk-ins
      • E-mails
      • Manage job cards from start to finish
      • Technician follow ups
      • Customer support
      • Tech statements
      • Filing
      • Storeroom management
      • Courier management
      • Quote management
      • Open Order Management
    • Be able to execute quickly and move resources to achieve ad hoc short term requirements
    • Provide a high-quality level of service, looking after Global technology and Consumer brands
    • Manage stock requirements at all stages of the process, as required

    Qualifications and Experience required:

    • Matric
    • Customer service orientation – wanting to go the extra mile to ensure brand loyalty and customer satisfaction
    • Demonstrated ability to work on multiple initiatives at the same time in the retail and FMCG environment
    • A minimum of 3 years' experience in managing customer services and repairs
    • SAP Business One experience an advantage
    • Advance Computer literacy skills
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