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Cape Town

    Senior Travel Consultant - Cape Town, South Africa - ABC Worldwide

    ABC Worldwide
    ABC Worldwide Cape Town, South Africa

    5 days ago

    ABC Worldwide background
    Description
    Key Outputs:
    • Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure FIT tailor-made itineraries.
    • Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents.
    • Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
    • Working hours early and late shift, and emergency duty, on a weekly rotational basis.
    • Proactive selling of products and services ensuring the best possible experience for the guests.
    Skills & Knowledge required:
    • Understanding of travel industry channels
    • Excellent computer skills including:
      • MS Office applications such as Word, Excel, PowerPoint, and Outlook
      • WETU advantageous
      • Tourplan advantageous
      • ESS is essential.
    • Good understanding of terms and conditions, product knowledge, third party and &Beyond
    • product destinations. A good knowledge of South Africa, Southern and East Africa preferable – more training will be provided should the applicant prove successful.
    • Calm and professional manner of servicing agents and guests
    • Problem-solving skills
    • Experiential creativity (crafting the ultimate guest experiences)
    • Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses.
    • Understanding and knowledge of the different markets in which the company operates in
    • Relevant understanding of business to create and formulate a strategy and make commercial decisions.
    • Sales process and methodologies
    Personal Characteristics:
    • Good interpersonal skills
    • Sense of urgency
    • Passionate about delighting guests
    • Diligence and self-motivation to meet deadlines and keep on top of your job.
    • Willingness/ability to share information and teach and inspire others.
    • An independent, curious and "can do it" nature
    Personal growth
    • Excellent communication skills (E.g. verbal, written, reporting and body language)
    • Time management
    • Teamwork and interpersonal skills
    • Conflict management and resolution
    • Attention to detail
    • Administration and organization skills
    • P-drive Navigation
    • Paperless filing
    • Speed Reading and typing
    The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and can overcome obstacles, and persist with the task at hand, be decisive and adaptable.
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