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    2ndline IT Support Technician - Johannesburg, South Africa - National Risk Managers

    National Risk Managers
    National Risk Managers Johannesburg, South Africa

    3 days ago

    Default job background
    Description
    A Company based in Benoni, Gauteng is looking for a 2ndline IT Support Technician who will administer and maintain the infrastructure technology across the Company branches and multiple data centres.

    Key Performance Areas
    • Maintain high availability infrastructure
    • Conduct research on latest networking
    • Perform general administrative functions
    • Infrastructure projects

    Key Tasks
    Maintain high availability infrastructure
    • Manage and configure the Wide Area Network (WAN)
    • Manage and configure the Local Area Network (LAN)
    • Optimize service improvement within the infrastructure environment
    • Conduct remote infrastructure support and troubleshooting within prescribed SLAs
    • Manage IP addresses
    • Maintain infrastructure security (e.g. through access controls, backups and firewalls)
    • Monitor and maintain biometrics and smart numbers
    • Perform daily maintenance and upgrades of the Affinity branch offices and multiple data centre infrastructure (Including cloud services)

    Conduct research on latest networking
    • Develop and assist in Data Centre consolidations
    • Cloud Services, Disaster Recovery, Business Continuity connectivity design

    Perform general administrative functions
    • Collaborate and communicate with IT Support teams
    • Provide assistance to IT Support teams
    • Capacity management
    • Reporting within the infrastructure, including monitoring and alerting
    • Provide vendor, management and 3rd party partners support
    • Establish and maintain a good working relationship with customers and other professionals
    • Oversee telecommunications (i.e., IVR's and smart numbers)

    Other requirements
    • Undertake cross-functional tasks for, and provide assistance to, Network Administrators
    • Occasional night-time driving and working
    • Liaise with third party providers in a professional manner.
    • Undertake UPS operational/functionality checks per prescribed checklist(s)
    • Check that OEM UPS suppliers' maintenance regimes are completed per SLA
    • Process "first point of contact" calls for UPS and systems issues and/or failures
    • Retrieve camera footage for managers'/supervisors' review
    • Monitor and maintain camera hardware and cabling

    Essential Qualifications
    • Matric
    • A+ Certificate
    • N+ Certificate
    • Linux

    Desirable Qualifications
    • CCNA
    • Security+
    • LPIC 1
    • MCSE

    Essential Experience
    • 3 years in a similar role
    • Computer network experience
    • Desktop support experience
    • Hardware maintenance experience
    • Networking Devices experience


    Desirable Experience
    • Experience in DHCP, DNS and SMTP
    • Experience in Firewalls and VPN Solutions
    • Experience in Active Directory
    • Experience with networking fundamentals and protocols

    Knowledge and Skills
    • Excellent listening and questioning skills
    • Demonstrable knowledge in Monitoring tools e.g. Observium and netflow tools
    • Communication skills
    • Interpersonal skills
    • Organisation skills
    • Problem solving skills

    Attributes
    • Team player
    • Able to work under pressure
    • Attention to detail
    • Able to prioritise
    • Self-motivated
    • Honest, hardworking and humble
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