- Work with the wider team to enable them to help the Application Support Team, making and aiding the resolution of incidents in line with Service Level Guidelines.
- Providing assistance for major incidents, liaising with the teams as a subject matter expert.
- Work with the wider team to aid internal customers and partners, to translate user stories into technical outcomes, including development, testing and delivering changes in line with business requirements.
- Maintain application JIRA boards as work progresses, run the team daily stand up and support preparation for SCRUM ceremonies.
- Work with the Support team after they have identified areas of high-volume tickets to determine and fix the root cause.
- Contribute to the access control audit process, working with key business stakeholders to ensure that any new functionality, which may be sensitive is given due consideration.
- Support the preparation of test plans for new software releases, conduct E2E/Regression testing on new releases & functionality and update findings.
- Identify & share ideas for how the Applications or Support Service can be improved.
- Previous experience managing CRM applications.
- A proven background in service desk support.
- Demonstrated excellence in customer service.
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Application Support Analyst
1 day ago
Momentum Life Cape Town, South Africa**Introduction** · Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve the ...
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Application Support Analyst
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Allan Gray Cape Town, South Africa**Job Summary**: · **Responsibilities**: · - Request management: the fulfilment of requests raised by business and the rest of IT · - Drive automation of IT processes · - Maintenance of the production and development environments · - Work on multiple projects · - Support domains ...
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Xceptor Cape Town, South Africa**ABOUT XCEPTOR**: · Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable ...
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BeBee Professionals is looking for an experienced Application Support Analyst to join our team in Cape Town. · The successful candidate will be responsible for providing technical support and maintenance for our applications. This includes troubleshooting, diagnosing and resolvin ...
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Analyst Programmer I, Foods Applications, Cape
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Woolworths Cape Town, South AfricaAdvert reference: woolw_000568 · Advert status: Online · - **Position Summary** · **Industry**:IT & Internet · **Job category**:Others: IT and Telecommunication · **Location**:Cape Town · **Contract**:Permanent · **Remuneration**:Market-related · **Introduction** · Responsible fo ...
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Application Analyst
4 days ago
takealot Cape Town, South Africa, a leading South African online retailer, is looking for a highly talented Application Analyst to join our team in the Cape Town Distribution Centre. · We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We o ...
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Application Support Analyst
3 days ago
Momentum Life Bellville, South Africa**Introduction** · Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve the ...
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Analyst Developer: TAX application
19 hours ago
IOCO Cape Town, South AfricaWe are seeking a skilled and dedicated Analyst Developer to join our team, specializing in the development and maintenance of TAX (SAR) and Credit Transfers (KOS) applications. The Analyst Developer will play a crucial role in designing, implementing, and supporting software solu ...
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Analyst Developer: Collections applications
3 hours ago
IOCO Cape Town, South AfricaWe are looking for a talented Analyst Developer to join our team, specializing in the development and maintenance of Collections applications, including SSO (Single Sign-On), KAS (Key Account Servicing), DEB (Debt Management), and CRA (Credit Risk Assessment). The Analyst Develop ...
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Distribution Analyst Intern
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HRInsync Cape Town, South Africa**Distribution Analyst Intern - Graduate** · **Purpose** · This role supports the Distribution team by updating, maintaining and providing reports, presentations and commentaries where required and within deadlines. The focus of the role is on supplying data related information a ...
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Corporate Actions Analyst
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Aquarius Recruitment Cape Town, South AfricaOur client is a large asset management business which is part of a larger financial services group. They now require a corporate actions analyst to help support their investment process, assisting the Portfolio Managers to understand how corporate actions may impact their funds p ...
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Reporting Analyst
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Counter Wildlife Crime Regional Analyst
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Panthera Cape Town, South AfricaRole: Counter Wildlife Crime Regional Analyst · Employment: One year contract (renewable) · Work station: Cape Town with travel to focal project sites in southern Africa · **The Organization** · Founded in 2006, Panthera is devoted to the conservation of the world's 40 species of ...
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Data Analyst
1 day ago
Alpha Konnect Cape Town, South Africa**Job brief** · Are you looking to join a dynamic, modern, and forward-thinking organization located in Cape Town. · We are looking for a Data Analyst with a degree in data science. You will be managing, monitoring, and analyzing for a contact center and completing day-to-day dat ...
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Research Analyst
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Cenfri Cape Town, South AfricaCenfri is looking for a Research Analyst or Senior Research Analyst to help solve development problems through financial and digital inclusion in developing economies, with a focus on African countries. · **About Cenfri** · Cenfri is a not-for-profit think tank and development co ...
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Dynamics 365 Analyst
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Believe Resourcing Cape Town, South Africa**About our client**: · Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. · Package: R R70 000/Month · **About the Role**: · The CRM Analyst for Dynamics 36 ...
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Laboratory Analyst
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Elchemie Cape Town, South Africa**Water Treatment company based in Cape Town region, has a vacancy for a Laboratory Analyst. Diploma in Analytical Chemistry or similar and a minimum of 1-3 years' experience in Laboratory environment preferably an accredited water/ wastewater analysis laboratory.** · **The role ...
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Quantitative Analyst
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Technical Services Analyst
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Euromonitor Cape Town, South AfricaOverview of the role: · The Support team provides helpdesk support to all our staff working on-premises or remotely, and client users experiencing issues with their use of Euromonitor digital services. There are two roles that Support team members fulfil, the Technical Services A ...
Senior Application Analyst - Cape Town, South Africa - Acacium Group
Description
Senior Application Analyst
Acacium Group
Woodstock, Cape Town
Permanent, Full Time
Unlock your potential:
Are you an Application Analyst looking for a new role in a complex and customer driven environment? Do you enjoy problem solving and partnering with teams to resolve technical problems? If you're looking for an opportunity that will allow you to take ownership of processes, working across diverse platforms, then read on
Our Tech and Transformation division are looking for a Senior Application Analyst to assist the planning application management, maintenance and enhancements for staffing and sales platforms across the group.
When you join Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, ambitious and delivers with integrity. Constant and reliable, we care about every colleague having a fulfilling and positive experience as part of our team. From personal development to career pathways and opportunities, flexible benefits, and being part of a global business, we help every person be the best version of themselves.
Every day you will...
Join us and make a difference
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people's lives
To thrive in this role, you must ideally have...
Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.