Customer Service Agent - Durban, South Africa - Careerbox / CCI

Careerbox / CCI

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Our client who is a very well-known international airline company is looking for a customer centric individual who can work in a fast-paced environment to join their Customer Service Team.

The primary role of the Customer Service Consultant is the management, reporting and resolution of all non-routing customers, as well as cancellations reporting.

The secondary role is to assist with reporting and systems training requirements.

Minimum Experience Required:

Matric or Equivalent qualification
Minimum of 6 months call centre/customer service experience
Excellent communication skills (written and verbal)
Attention to detail
Ability to handle pressure
Problem solving skills
Experience using Microsoft Office (Excel, Word).

Job Duties:

This includes answering customer inquiries.
Resolving customer complaints
Providing technical support
Must also be able to handle difficult customer situations in a professional and courteous manner.

If you are interested in applying, please send your CV for review and possible interview.

Salary:
From R5,000.00 per month

Education: