Performance Coach - Umhlanga, South Africa - Careerbox / CCI

Careerbox / CCI

Verified Company

Umhlanga, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Reports To:
Team Leader/Operations Manager

Purpose of the Role:

The purpose of coaching is to improve working performance.

To coach and teach relevant skills, tactics and techniques, monitoring and enhancing performance by providing tuition, encouragement and constructive feedback.

To identify strengths and weaknesses and to developing training practices /programmes.

Minimum Requirements:

Matric or Grade 1
Training/Coaching experience would be an advantage
Computer literate (MS Office, Word, Excel, Power point and Outlook)
Excellent oral and written communication skills.
Availability to work flexible shifts
Credit and Criminal Clear.

Competencies, Skills and Abilities:

Ability to devise, plan and implement job coaching strategies.
Keep discussions focused on a clear goal. Work with the individual to identify the goal
Encourage new ways of thinking, exploring lots of different possibilities
Provide feedback that is constructive. Ask relevant questions and really listen to the responses
Assess clients' wants and needs.
The ability to navigate multiple systems and deal with complex queries
Provide help and guidance to agents who are facing different professional challenges.
Notice client's strengths and instruct them how to make the best out of their strengths