- Ensure that SLAs are met and take appropriate actions/steps where necessary and required
- Complete and submit operational reports
- Do trend and root cause analysis and recommend improvements
- Do VOEs and take corrective action
- Ensure that Senior Agent(s) do escalation management. Address limited number of escalations
- Manage requests within the mandated requirements from schemes
- Implement Year end as per project plant
- Facilitate originator, business, or client focus group sessions on variety of topics i.e. problem-solving, communication, membership related issues
- Implement team operational plans and manage that the defined delivery objectives are met through supporting, and being supported by other teams within and linked to the department / project
- Identify opportunities to improve the team's core operational internal processes and internal supply chain
- Resolve team operational conflicts
- Ensure delivery targets/objectives are met and motivate the team to operate in a mutually supportive manner to achieve successful delivery
- Communication Skills
- Computer Technology Skills
- Task Management
- Adobe Creative Suite
- Data modelling and evaluation
- Business Writing Skills
- Relevant systems knowledge and application
- Knowledge and application of scheme rules
- Attention to Accuracy and Detail
- Problem solving and decision making skills
- Numerical Ability
- Customer Focus
- Manage team and individual performance
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Team Leader
Found in: Talent ZA C2 - 2 days ago
Compressor Products International Johannesburg, South Africa Full timeThe Big Picture: · Howden, a Chart Industries Company, is a global leader in air and gas handling products, services and solutions. Howden's core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so. · Howden South A ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
PRR Recruitment Services Johannesburg, South Africa Full timeLooking for a Team leader to run a new department · The ideal candidate will have a min of 2 years experience in Camunda. · Been the person whom everyone wants to go to. · MUST HAVE Camunda · Send your CV to · ...
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Team Leader
Found in: Talent ZA C2 - 14 hours ago
takealot Johannesburg, South Africa, a leading South African online retailer, is looking for a highly talented Team Leader to our team in Johannesburg. · We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remun ...
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Team Leader
Found in: beBee S2 ZA - 2 days ago
Apex Group Johannesburg, South Africa OTHER· Team Leader - Accounting · Johannesburg, South Africa (Full Time) · Reporting Lines: Senior Manager · About Apex Business Services · Apex Business Services , an Apex Group Company, is dedicated to delivering exceptional service with a personal touch. We are proud to place th ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
Salt Employee Benefits Johannesburg, South Africa ContractThe purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate ...
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Insurance Team Leader
Found in: Executive Placements ZA C2 - 4 days ago
Callforce Direct Johannesburg, South AfricaWe're looking for an Insurance Sales Team Leader to lead a dynamic sales force to success, while helping clients protect what matters most through our short-term insurance solutions. · The Insurance Sales Manager is responsible for leading and managing a team of insurance sales a ...
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Claims Team Leader
Found in: Talent ZA C2 - 2 days ago
CallForce Johannesburg, South Africa Full timeCallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients.We are seeking a dedicated and experienced Claims Team Leader to lead our claims department effectively. As a Claims Team Leader, you will play a pivot ...
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Team Leader: Claims
Found in: Talent ZA C2 - 2 days ago
Salt Employee Benefits Johannesburg, South Africa Full timePURPOSE OF THE ROLE · The Claims Team Leader is responsible for the overall management of the claims team. The duties include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF Claims. · The ability to investigate and apply experti ...
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Shift Team Leader
Found in: Talent ZA C2 - 2 days ago
Alinta Tech Solutions Johannesburg, South AfricaOur client is seeking a Shift Team Leader to take complete responsibility and oversight for shift operations and management at our client's factory in the Johannesburg facility. The successful candidate would be responsible for overseeing the coordination of operational resources ...
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Shift Team Leader
Found in: Talent ZA C2 - 1 day ago
Alinta Tech Solutions Johannesburg, South AfricaJob Description · Our client is seeking a Shift Team Leader to take complete responsibility and oversight for shift operations and management at our client's factory in the Johannesburg facility. The successful candidate would be responsible for overseeing the coordination of ope ...
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Catering Team Leader
Found in: beBee Professionals ZA - 2 days ago
beBee Professionals Benoni, South Africa Home Catering Services FreelanceBeBee Professionals is looking for a Catering Team Leader to join our team in Benoni. · The successful candidate will be responsible for leading and managing a team of catering staff, ensuring that all catering services are delivered to the highest standards. · The ideal candidat ...
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Sales Team Leader
Found in: Talent ZA C2 - 2 days ago
CallForce Johannesburg, South Africa Full timeWe're looking for a Sales Team Leader to join our professional team of sales consultants in Sunninghill, Johannesburg. · The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets. · We are aimi ...
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Bridge Team Leader
Found in: Executive Placements ZA C2 - 4 days ago
The Hiring House Johannesburg, South AfricaCore Purpose · - Design of bridges and associated transport related structural elements. · Key Performance Areas: · - Manage the bridge team. · - Manage the design process of projects. · - Projects Resource Allocation and Ensure that project budgets are adhered to. · - Design of ...
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Academic Team Leader
Found in: Talent ZA 2A C2 - 2 days ago
TalentCru Johannesburg, South AfricaA company that offers a comprehensive range of interventions, from the selection of people to be trained and the designing of the course material to the actual training has an exciting opportunity for a quality-oriented Academic Team Leader in KwaZulu Natal. · The primary require ...
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Team Leader: Contributions
Found in: Talent ZA C2 - 2 days ago
Salt Employee Benefits Johannesburg, South Africa Full timePURPOSE OF ROLE · The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. · The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the ...
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Team Leader: Computations
Found in: Talent ZA C2 - 2 days ago
Salt Employee Benefits Johannesburg, South Africa Full timePURPOSE OF THE ROLE · The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. · The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in ...
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Contact Centre Team Leader
Found in: Executive Placements ZA C2 - 4 days ago
The Skills Mine Johannesburg, South AfricaRequirements: · Grade 12 · A Diploma/Certificate in Supervisory Management Diploma/Certificate · Knowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive) · 4 years overall experience required for the role · 2 years of the overall ex ...
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Commercial Underwriting Team Leader
Found in: Talent ZA C2 - 2 days ago
Energy at Work Projects Johannesburg, South Africa Full timeCommercial Underwriting Team Leader · About Our Client: They're not just shaping the future of insurance – they're defining it. As a trailblazer in the industry, they believe in fostering a culture of innovation, collaboration, and unparalleled expertise. Join our client's team a ...
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Team Leader: Death Claims
Found in: Talent ZA C2 - 2 days ago
Salt Employee Benefits Johannesburg, South Africa Full timePURPOSE OF ROLE · The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. · The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the ...
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Team Leader: Inbound and Queries
Found in: Talent ZA C2 - 3 days ago
Innovation Group Johannesburg, South AfricaWe have an exciting opportunity for an exceptional, highly motivated and target driven Team Leader to join our Customer Service team based in Sandton, Johannesburg. The main responsibility of the role is to ensure exceptional customer experiences while also driving team performan ...
Back Office Team Leader - Johannesburg, South Africa - Palesa Mbali Group
Description
To manage an operational team to ensure that Service Level Agreements and operational targets are achieved and exceeded. Manage and develop team to ensure continuous growth. Build relationships with relevant stakeholders and effectively address queries and disputes.
Key Activities
Skills
Experience and Qualifications
Minimum of 5 years as a Call Centre Agent in the Medical Aid Industry. NQF Level 5 higher certificate in Call Centre Operations
Company Description – A formidable company that aims to deliver exceptional services.