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    Tactical Officer - Midrand, South Africa - Ikwezi Mining

    Ikwezi Mining
    Ikwezi Mining Midrand, South Africa

    11 hours ago

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    Description
    As a Control Room Operator, you will be responsible for monitoring and managing a central hub of information to ensure the safety, security, and operational efficiency of a facility or system.

    Key Responsibilities:
    • Be the first contact in case of emergencies and be able to think out the box.
    • Inform relevant key stakeholders within the company of emergencies.
    • Opening and maintaining WhatsApp groups.
    • To ensure that communication is maintained within all sites.
    • Coordinate, monitor, and record all communication from various sites, technicians, and drivers.
    • Ensure customers/Oza Holdings staff are updated constantly.
    • Complete call-out forms for every incident and send them to the operations department.
    • Dispatch responders to sites ensuring they are there within a response time.
    • Document and track the position of all assets.
    • Monitor vehicle usage during working and after hours.
    • Monitor staff hours and working times of response employees.
    • Ensure tracking software is always functioning.
    • Handle access control issues
    • Handle security and protest incident
    • Liaise with EMS, SAPS and other governmental agencies
    Minimum requirements:
    • Grade 12
    • 3 to 5 years experience in operating a CCTV control room
    • Experience in tracking or monitoring security cameras
    • Experience in the fleet or transport industry will serve as an advantage
    • Proficiency in telephone etiquette
    • Willingness to work 12-hour shits
    • Strong computer skills (Word, PowerPoint, Excel, Microsoft Outlook)
    • Ability to thrive in a high-pressure, emergency-response environment
    • Excellent communication skills (English)
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