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    NCMS Technical Lead - Johannesburg, South Africa - IT Ridge Technologies

    IT Ridge Technologies
    IT Ridge Technologies Johannesburg, South Africa

    1 hour ago

    Default job background
    Full time
    Description

    The main purpose of this position is to provide technical support leadership to the National Cash Management Solution (NCMS) in terms of system availability, solution provision and the implementation of enhancements.

    Detailed Description

    • Analyze information and provide reports on incidents, problems and production releases.
    • Develop and maintain procedures for maintenance, business continuity planning (BCP) and information technology service continuity management (ITSCM).
    • Manage the resolution of incidents in accordance with agreed service standards to ensure business continuity.
    • Drive the deployment of NCMS-related solutions and technologies according to relevant standards and agreed business requirements.
    • Manage the service level agreements (SLAs) with suppliers to ensure that business requirements are fulfilled.
    • Ensure adherence to change control and release management processes.
    • Lead and perform BCP, ITSCM and system maintenance exercises.
    • Facilitate periodic vulnerability scanning and implement the necessary resolutions.
    • Manage stakeholder relationships to ensure the delivery of high-quality service and fit-for-purpose
      solutions.

    Job Requirements

    • Bachelor's degree (NQF 7) in Information and Communication Technology (ICT) or an equivalent
      qualification, or a combination of education and job-related experience
    • At least 5–8 years' experience in an ICT application support environment, with at least three years in a
      supervisory role
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