- 2-3 years' experience in a QA role with international sales campaigns.
- Excellent verbal, written and interpersonal communication skills
- Exceptional listening and analytical skills
- Solid time management skills
- Creative ability & writing proficiency
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to site management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for staff.
- Provides feedback to team leaders.
- Prepares and analyses internal and external quality reports for management staff review.
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Data Warehouse Business Analyst
Found in: Talent ZA C2 - 7 hours ago
Silk Road Consulting (Pty) Ltd Cape Town, South Africa Full timeVacancy Alert: Data Warehouse Business Analyst · Cape Town: Northern Suburbs · The Data Warehouse Business Analyst will play a crucial role in bridging the gap between business needs and technical solutions within the realm of data warehousing. This role involves understanding bu ...
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Test Analyst
Found in: Talent ZA C2 - 23 hours ago
PBT Group Cape Town, South Africa ContractPBT is seeking a highly skilled and experienced Test Analyst to join our team. · Position Overview: · We are looking for a Test Analyst with at least 5 years of manual testing experience using industry-standard QA processes. The ideal candidate will have a keen attention to detai ...
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IT Business Analyst
Found in: Talent ZA C2 - 19 hours ago
SET Recruitment Consultants Cape Town, South Africa Full timeIT Business Analyst · Market-related Salary · Cape Town · Excellent Career Opportunity with a fast-growing FMCG company for an IT Business Analyst based in Cape Town. Reporting to the Senior Systems Development Manager, you will be responsible for understanding business change ne ...
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Finance Systems Analyst
Found in: beBee S2 ZA - 2 days ago
SabenzaIT Western Cape, South Africa Full timeAre you a Finance Systems Analyst who has documented qualifications and career path within the Chartered Accounting space with expertise in SAP ERP Finance, we have an exceptional opportunity with one of our clients within he retail space in the Cape area. As a finance systems an ...
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Test Analyst
Found in: Executive Placements ZA C2 - 3 hours ago
IOCO Cape Town, South AfricaAre you passionate about software testing and ensuring product quality? We're looking for a skilled Test Analyst to join our team. In this role, you'll have the opportunity to work on exciting projects, collaborate with a diverse team of professionals, and contribute to the succe ...
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Systems analyst
Found in: Executive Placements ZA C2 - 3 hours ago
Datonomy Solutions Cape Town, South AfricaWe are looking for a Senior Systems Analyst to join our team in Cape Town. · Core Tasks: · Understanding of Requirement specifications · Assistance with Functional specifications as required · Development of technical specifications for product and process requirements, including ...
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Data Business Analyst
Found in: Talent ZA C2 - 3 days ago
Silk Road Consulting (Pty) Ltd Cape Town, South Africa Full timeVacancy Alert: Data Warehouse Business Analyst · Cape Town: Northern Suburbs · To play a crucial role in bridging the gap between business needs and technical solutions within the realm of data warehousing. This role involves understanding business requirements, analysing data so ...
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Systems Analyst
Found in: Executive Placements ZA C2 - 1 day ago
IOCO Cape Town, South AfricaAt iOCO, we're more than just a company; we're a dynamic team committed to pioneering solutions that matter, driving business agility, and ensuring digital resilience for our clients. Are you passionate about technology and problem-solving? We're looking for a motivated Systems A ...
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API Tester/ Systems Analyst
Found in: Executive Placements ZA C2 - 3 hours ago
IOCO Cape Town, South AfricaAre you passionate about testing APIs and analyzing systems for optimal performance? We're looking for a skilled API Tester/Systems Analyst to ensure the reliability and functionality of our systems. In this role, you'll have the opportunity to work on exciting projects, collabor ...
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IT Business Analyst
Found in: Talent ZA 2A C2 - 3 hours ago
Set Consulting Cape Town, South AfricaBusiness Analyst · Market-related Salary · Cape Town · The objective of this role · The Business Analyst will be required to conduct the task of understanding business change needs, assessing the business impact of those changes, capturing, analysing and documenting requirements ...
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Test Analyst
Found in: Talent ZA C2 - 23 hours ago
Dimension Data Cape Town, South Africa temporaryAs a Test Analyst, you'll be responsible for testing and evaluating the performance of our web applications. You will also have to liaise with stakeholders such as developers or product managers in order to understand requirements and design patterns from an end-user perspective. ...
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Financial Accountant
Found in: Talent ZA C2 - 19 hours ago
Status Staffing Cape Town, South AfricaOur client based in Durbanville is looking for a Financial Accountant with 5 years experience, financial analysis and accounting abilities to join their team. · A recent professional profile photo is to accompany your application · EMPLOYMENT TYPE : Permanent · SECTOR : Finance · ...
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Test Analyst
Found in: Talent ZA C2 - 23 hours ago
TFG Infotec Cape Town, South Africa Full timePosition Description: · Foschini Group (TFG) is looking for a Test Analyst to join its Store Experience product team · As one of South Africa's leading independent retailers, TFG is proud to offer a comprehensive portfolio of retail brands that cover clothing, footwear, jewellery ...
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Net Developer
Found in: Talent ZA C2 - 23 hours ago
Tower Group Cape Town, South Africa ContractOur client based in the Northern Suburbs of Cape Town is on the lookout for a .Net Developer to join the team on a project. · Position : .NET DEVELOPER · Responsible for developing, maintaining solutions in a collaborative environment. Candidate will work with a team of developer ...
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Senior . NET Developer
Found in: Talent ZA C2 - 19 hours ago
Tower Group Cape Town, South Africa ContractOur client based in the Northern Suburbs in Cape Town are on the lookout for a SENIOR . NET DEVELOPER. · to join the team for a project. · Position : SENIOR .NET DEVELOPER · Responsible for developing, maintaining solutions in a collaborative environment. Candidate will work wit ...
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Senior BI DevOps Engineer
Found in: Talent ZA C2 - 11 hours ago
Santam Cape Town, South AfricaJOB DESCRIPTION · Santam's Guidewire BI DataHub team is looking for a Senior DevOps Engineer, with a solid Solution Architecture background. · JOB DESCRIPTION · The incumbent will work with the broader BI Team, specifically with Technical Architecture and Release & Deployment M ...
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Business Analyst
Found in: Talent ZA C2 - 2 days ago
Sanlam Cape Town, South AfricaWho are we? · The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermed ...
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Security Operation Centre Analyst
Found in: Manatal GBL S2 T2 - 6 days ago
Black Pen Recruitment Cape Town, South AfricaOur Client is the largest and only licensed on/off-ramp platform for stablecoins in Africa. They are dedicated to offering innovative solutions in the African stablecoins space. Our client is committed to making stablecoins accessible and understandable for everyone, providing th ...
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SAP Business Support Specialist
Found in: Executive Placements ZA C2 - 3 hours ago
HR Genie Rosebank, South AfricaOur Client a Global Tech firm is seeking a SAP Business Support Specialist (Operational Technology) to join their team in Rosebank (Hybrid working) on a contract basis. They offer stability, growth, attractive rates and a great working environment. · This role provides global sys ...
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Data Warehouse Business Analyst
Found in: Trabajos Diarios ZA C2 - 2 days ago
Scholtz Partners International Belville, South Africa Full timeBrief description of the vacancy: · To play a crucial role in bridging the gap between business needs and technical solutions within the realm of data warehousing. This role involves understanding business requirements, analysing data sources, and collaborating with stakeholders ...
Quality Assurance Analyst - Cape Town, South Africa - CallForce
Description
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.
The QA will monitor outbound calls to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall CallForce customer's experience.
Experience and skills required:
Responsibilities: