Jobs
>
Cape Town

    HR Specialist - Cape Town, South Africa - CallForce

    CallForce
    CallForce Cape Town, South Africa

    3 days ago

    CallForce background
    Full time
    Description

    We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables.

    Duties:

    Provide HR oversight and client relationship management including:

    • 24 hour problem resolution client/employee.
    • Handle misconduct and incapacity processes.
    • Performance Management of KPIs and targets.
    • Monitor attendance and adherence to schedule and address non-compliance.
    • Investigate incidents on duty.
    • Assist with monthly payroll. Handle payroll and leave queries.
    • Assist with credit control in respect of client billings.
    • Handel HR administration.
    • Handle Medical Aid admin and leave reports.
    • Engage with internal and external client management teams to understand and meet service delivery levels.
    • Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.
    • Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.
    • Assist with co-ordination of recruitment process.
    • Keep the client and recruitment team informed of process.
    • Manage attrition.
    • Completion of all documentation relating to candidate placement.
    • Attend client meetings and provide reports.
    • Complete all required daily, weekly and monthly reports.

    Qualifications:

    • Matric
    • HR degree/diploma (a preference)
    • MS Office – strong Excel

    Skills and Experience:

    • 3-5 years practical HR/IR experience.
    • Client Relationship Management experience
    • Experience in working in BPO/Contact Centres.
    • TES Account/Project Management experience (a strong preference.)
    • Valid driver's license & own motor vehicle.

    Competencies

    • Strong inter-personal skills.
    • Excellent verbal and non-verbal communication skills.
    • Ability to manage conflict.
    • Strong customer service focus.
    • Flexibility and adaptability.
    • Stress tolerance and resilience.
    • Planning, organising and time management.
    • Quality focus and excellence orientation.

    Salary

    • Industry related
  • Meltwater Group

    Product Support Specialist

    2 days ago

    Meltwater Group Cape Town, South Africa

    **Description** · Möchtest du in einer dynamischen globalen Organisation arbeiten und interessante Probleme in Echtzeit lösen? Wir suchen ambitionierte Professionals, die mit unserem Product Support Team wachsen möchten. Diese Rolle erfordert jemanden mit großartigen Kommunikatio ...

  • imapolania

    Customer Service Specialist

    1 week ago

    imapolania Cape Town, South Africa

    נציג שירות לקוחות (CS) · המטרה שלנו ב"אמא פולנייה" היא לעזור לאנשים עם שורשים פולנים, פורטוגזים וליטאים לקבל אזרחות ודרכון ממדינות אלו. · "אמא פולנייה" היא עסק בצמיחה ואנו מחפשים אנשים שרוצים להיות חלק מהגדילה שלנו · אנו מחפשים דוברי עברית נחושים, חרוצים ואנרגטיים להצטרף לצוות של ...

  • MMWentzel

    IT Specialist

    1 day ago

    MMWentzel Cape Town, South Africa

    We at MM Wentzel are looking for an experienced IT specialist with at least 2 to 3 years' experience. We are looking for a professional individual with confidence and quick thinking skills. · Position: Permanent · Job description: As an IT worker, you can expect to work with comp ...

  • Alpha Konnect

    IT Specialist

    1 week ago

    Alpha Konnect Cape Town, South Africa

    **JOB SUMMARY** · **Responsibilities & Duties** · The responsibility of the IT Specialist will and may change from time to time as decided by Management. · **People Responsibility**: · - Installing and configuring hardware and software components to ensure usability. · - Performi ...

  • Vodafone

    Specialist

    3 days ago

    Vodafone Cape Town, South Africa

    **Role purpose**: · Monitoring of the Transport network, troubleshooting and co-ordinating resolution of fault with the support areas. Provide guidance and support to the Transport L1 team, perform root cause analysis and respond to client queries. Identify and implement automati ...

  • Allan Gray

    Specialist

    6 days ago

    Allan Gray Cape Town, South Africa

    **Job Summary**:**Responsibilities**: · **Market Data** · - Ensuring that the daily instrument valuation/pricing and exchange rate processes run accurately and timeously. · - Ensuring that instrument price files are received from all local and foreign sources (exchange and vendor ...

  • Allan Gray

    Specialist

    3 days ago

    Allan Gray Cape Town, South Africa

    The successful applicant will be responsible for the planning and coordination of several events from start to finish.**Responsibilities**: · **Event planning and co-ordination** · - Planning and coordination of allocated events, webinars and exhibitions from start to finish. · - ...

  • South African Medical Research Council (MRC)

    Specialist Scientist

    1 week ago

    South African Medical Research Council (MRC) Cape Town, South Africa

    BURDEN OF DISEASE RESEARCH UNIT · (CAPE TOWN OFFICE) · The South African Medical Research Council (SAMRC) strives to improve the nation's health and quality of life by funding and conducting relevant and leading health research. It further aims to promote equity, career developme ...

  • South African Medical Research Council (MRC)

    Specialist Scientist

    1 week ago

    South African Medical Research Council (MRC) Cape Town, South Africa

    BURDEN OF DISEASE RESEARCH UNIT · (CAPE TOWN OFFICE) · The South African Medical Research Council (SAMRC) strives to improve the nation's health and quality of life by funding and conducting relevant and leading health research. It further aims to promote equity, career developme ...

  • Edge Executive Search

    Systems Specialist

    2 days ago

    Edge Executive Search Cape Town, South Africa

    Systems Specialist · - Permanent · - Tea000053 · - Information Technology- Western Cape, CPT - CBD · - Monthly Basic Salary (Market related, Negotiable)- Systems Specialist to join the team, create and support solutions for the company. · - We have an exciting opportunity for a S ...

  • FROGG Recruitment

    Marketing Specialist

    2 days ago

    FROGG Recruitment Cape Town, South Africa

    **Marketing Specialist Claremont Cape Town** · Our corporate client in Financial Services is looking for a Marketing specialist with 4-5 years post degree/qualification experience. · *** · **Salary Negotiable** · **Min Requirements** · Highest Qualification - Marketing or similar ...

  • EMAPPLY

    SEO Specialist

    1 week ago

    EMAPPLY Cape Town, South Africa

    EMAPPLY is currently seeking to connect a talented Search Engine Optimization (SEO) Specialist with an Australian based Digital Marketing Agency. As an SEO Specialist, you will be responsible for optimizing website and online content to improve its visibility and ranking on searc ...

  • Educor

    HR Specialist

    2 days ago

    Educor Cape Town, South Africa

    **HR Specialist - Industrial Relations (IR) JB3555**: Cape Town, Western Cape - Human Resources · - HR Specialist - Industrial Relations (IR) JB3555 · Cape Town · Market Related/ Negotiable/ Competitive · The HR Specialist - Industrial Relations (IR) plays a critical role in mana ...

  • Exceed HR and Recruitment

    IT Technical Specialist

    1 week ago

    Exceed HR and Recruitment Cape Town, South Africa

    **Job Overview**: · **Date Posted**: Posted 6 hours ago- · **Location**: Cape Town, Western Cape- · **Job Title**: IT Technical Specialist- · **Education Level**: Diploma- · **Job Level**: Intermediate- · **Minimum Experience**: 3 - 5 Years**IT Technical Specialist job vacancy in ...

  • Initiate international

    Digital Specialist

    1 day ago

    Initiate international Cape Town, South Africa

    We have an exciting new career opportunity for a **Digital Specialist** to join a digital agency at their offices in **Cape Town**. They are looking for someone who is passionate about digital automation and has experience working with similar platforms such as Active Campaign or ...

  • RGA

    Reconciliation Specialist

    3 days ago

    RGA Cape Town, South Africa

    **Position Overview** · RGA have an opening for someone talented and committed to join our team as a Reconciliation Specialist for a 9 month fixed term contract. · This is a unique opportunity to join a market leading reinsurance company where you will be able to grow your career ...

  • Mass Staffing Projects

    Operations Specialist

    1 day ago

    Mass Staffing Projects Cape Town, South Africa

    **Job Information** · - Location- Cape Town- Salary- R850k · - R650k- Job Type- Permanent- Education- CA(SA)/ BCom (Hons) with accounting- Experience- 4-6- Reference- OS090721JP- · - Fax Our client, an investment company based in Cape Town, is currently seeking an Operations Spe ...

  • AJC International

    Sales Specialist

    12 hours ago

    AJC International Cape Town, South Africa

    **Join Our Team in Cape Town: Sales Specialist Wanted for West Africa · Are you a dynamic sales professional with a passion for building relationships and driving results in West Africa? We're seeking a Sales Specialist to join our team in Cape Town and spearhead our expansion in ...

  • Initiate international

    Digital Specialist

    1 day ago

    Initiate international Cape Town, South Africa

    We have an exciting new career opportunity for a **Digital Specialist** to join a digital agency at their offices in **Cape Town**. They are looking for someone who is passionate about digital automation and has experience working with similar platforms such as Active Campaign or ...

  • Fempower Personnel

    Communication Specialist

    1 week ago

    Fempower Personnel Cape Town, South Africa

    Our client is seeking a talented Communication Specialist / Spokesperson for a Fixed-Term Contract of 6 months based in Cape Town, Western Cape. If you possess a B Degree in Journalism, Communication, and Public Relations, along with 5 years of experience in corporate communicati ...