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    Client Services Manager: Occupational Health Nurse - Gqeberha, South Africa - Headhunters

    Headhunters
    Headhunters Gqeberha, South Africa

    21 hours ago

    Headhunters background
    Description
    Requirements:
    • A National Senior Certificate is essential.
    • Degree / Diploma in Occupational Health Nursing is essential.
    • Certificates in Audiology and Spirometry are essential.
    • Must be registered with the South African Nursing Council as an Occupational Health Practitioner.
    • Minimum of 3 - 5 years experience in an Occupational Health Nurse leadership position is essential.
    • Knowledge and understanding of standard operating practices in Occupational Health.
    • MS Office / Office 365 proficiency.
    • Registration with the South African Society of Occupational Health Nurses (SASOHN) is preferred.
    • It is essential to have a valid driver's licence and own insured vehicle.

    Responsibilities and expectations but not limited to:
    Process:
    • Conducting regular site visits to address any stakeholder queries within the applicable Service Level Agreement/s.
    • Participate in negotiating annual increases for clients.
    • Ensure clinics comply with all legal requirements and internal processes by conducting regular audits and documenting and reporting findings.
    • Training of new employees on clinic protocols and procedures.
    • Manage onboarding of new client contracts.
    • Ensure that clinics have necessary resources to deliver on expected services.
    • Assist with occupational healthcare duties at various clinics as and when required.
    • Coordination of staffing and leave management at various clinics.
    • Recruiting of suitable locums in line with minimum requirements for the role.
    • Ensuring that all locum payments and payroll submissions are correct and completed on time.
    • Stand-in for the Regional Business Manager when required.
    • Management of client projects when applicable.
    Client:
    • Build and maintain relationships with clients and internal and external stakeholders.
    • Deliver service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are met.
    • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
    • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
    • Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
    • Drive client service delivery goal achievement in line with predefined standards to ensure clients receive appropriate advice and after sales service.
    • Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
    People:
    • Build strong relationships through providing specialist expertise and leadership to others, expressing positive expectations.
    • Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization.
    • Positively influence and manage change and offer specialist support where required.
    • Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
    • Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
    • Take ownership for driving career development.
    Finance:
    • Contribute to the development of area specific budgets to minimize expenditure, in alignment with operational plans.
    • Identify solutions to enhance cost effectiveness and increase operational efficiency.
    • Implement and provide input into governance processes, systems and legislation within area of
    • Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
    • Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.
    Behavioral competencies:
    • Empathy and compassion.
    • Coordination and project management skills.
    • Ability to prioritize.
    • Attention to detail.
    • Ability to work in a stressful environment.
    • Self-starter must be able to work independently.
    • Excellent communication skills (both written and verbal).
    • Leadership skill.

    Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.
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