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    Motor Claims Consultant - Durban, South Africa - The Recruitment Council

    The Recruitment Council
    The Recruitment Council Durban, South Africa

    1 day ago

    the recruitment council background
    Description

    Minimum qualification required for this position:

    • Grade 12
    • FAIS Compliant. If not, candidate will have to attend a Learnership to obtain necessary credits

    Minimum experience required for this position:

    • 1-3 years

    Salary Range

    • R negotiable depending on experience and qualifications

    Primary purpose of the position:

    • Ensure that the expectations of existing insurance clients are identified and met in the event of a claim, and to process claims swiftly and efficiently.
    • To keep the Brand Promise of meeting and exceeding client expectations

    Competencies required to achieve the core Key Performance Areas:

    • Behavioural attributes:
      • Strong communication skills
      • Customer service and relationship building skills
      • Interpersonal skills
      • Task, time, and detail driven
      • Rule-oriented
      • Negotiation skills
      • Problem-solving ability
      • Ability to plan, organize, and manage workload independently
      • Ability to support and back up a busy team
      • Friendly and co-operative
      • Enthusiastic
      • Compassionate
      • High level of attention to detail
    • Technical skills:
      • Computer Literacy (MS Excel, MS Word, PowerPoint, Microsoft Office)
      • System Knowledge (not required but advantageous)
      • Abuntex / Audatex
      • Santam Broker Portal
      • Santam BPM
      • Cardinal 360

    Key Performance Areas:

    • Motor Claims Administration: Managing the full Motor Claims Process including registration, pre-support, loading quotes on Abuntex, corresponding with insurers, assessors, repairers and service providers, following up on progress and quality of repairs, reviewing and discussing proposed settlements with clients, confirming repair authorizations, and keeping the client well informed throughout the entire process
    • Claim Negotiation
    • Claim Payments
    • Client Management
    • Objection and Complaints Handling
    • Demonstrate Personal Competence
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