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Nomathemba Mandy Mbelekwa

Nomathemba Mandy Mbelekwa

QA/ Claims administrator

Administrative

Durban, eThekwini Metropolitan Municipality

Social

Services offered

I am writing to apply for the QA position within your company. With my strong background in sales, claims administration, customer service and QA, I am confident that I am the ideal candidate for this role.

I have a solid foundation in customer service gained through my previous roles. I have a passion for providing excellent customer service, feedback on compliance and collaborate with agents to ensure alignment between operations and quality department. Additionally, I have also had experience in insurance claims and am familiar with the process. My ability to assess and analyze customer information while delivering timely and accurate responses makes me a great asset to the team.

My experience has offered me an effective and well-rounded skill set, first-rate communication, and management abilities which make me capable of handling the job responsibilities given by you in the advertisement. I am certain I can make a positive impact within the team.

I have worked my way up previously, started as a Sales agent within the call Centre industry, worked as a customer service consultant, 2IC to the team leader, claims assessor and claims administrator.

I am excited  to learn more about this position and I'm confident that I can be an asset to your team. Please do not hesitate to contact me at your convenience to arrange an interview.

Thank you for your time and consideration.

Sincerely
Mandy

Qa
Claims assessor
Claims administrator
Customer service
Sales agent
Approximate rate: ZARR 60 per hour

Experience

 I have a strong background in inbound and outbound sales, claims administration customer service and quality assessor.

I have a solid foundation in customer service gained through my previous roles. I have a passion for providing excellent customer service and I have had a great success communicating with customers both locally and internationally to resolve conflicts and provide solutions. Additionally, I have also had experience in insurance claims and am familiar with the process. My ability to assess and analyze customer information while delivering timely and accurate responses makes me a great asset to the team.

My experience has offered me an effective and well-rounded skill set, first-rate communication, and management abilities which make me capable of handling the job responsibilities given by you in the advertisement. I am certain I can make a positive impact within the team.

I have worked my way up previously, started as a Sales agent within the call Centre industry, worked as a customer service consultant, 2IC to the team leader, claims assessor and claims administrator.

I am excited  to learn more about this position and I'm confident that I can be an asset to your team. Please do not hesitate to contact me at your convenience to arrange an interview.

Thank you for your time and consideration.

Sincerely
Mandy

Education

Completed Matric with exemption in 2008

Currently doing my NDP with Unisa for Public relations Diploma.(2 modules)

Currently left with 12 credit of Admin in Human settlement and Management degree within Unisa

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