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    PAM 415605 - Johannesburg, South Africa - Professional Career Services

    Professional Career Services
    Professional Career Services Johannesburg, South Africa

    Found in: Job Placements ZA C2 - 1 week ago

    professional career services background
    Description

    Employer Description

    Companies offers services in project engineering, procurement, and construction for various industries.

    Job Description

    Your duties will encompass:

    • Managing Team Schedule.
    • Coordinate all aspects of service operations, including scheduling, dispatching, and customer service.
    • Ensure timely and efficient delivery of services to customers.
    • Monitor service requests and assign technicians to appropriate jobs.
    • Communicate with customers to schedule appointments and provide updates on service status.
    • Maintain accurate records of service requests, work orders, and customer interactions.
    • Collaborate with other departments to ensure smooth service delivery.
    • Identify opportunities for process improvement and implement changes as needed.
    • Schedule and coordinate access for weekend and after hours work with teams and clients.
    • Update the SLA (Service Level Agreement) list.
    • Follow up with relevant personnel for outstanding quotes.
    • Load Field motion reports upon technician requests.
    • Create new customer or user profiles as needed.
    • Liaise with Field motion support for technical assistance.
    • Perform general administrative tasks to support operations.

    Qualifications

    • Matric.
    • NQF 5 certificate in related field.

    Skills

    • Minimum 2 years' experience in service coordination or related field.
    • Proficiency in Microsoft Office and service management software.
    • Experience from Engineering, Construction or IT industries.
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