- Building and maintaining relationships with clients and key personnel within key account companies
- Conducting reviews and needs based research to ensure clients are satisfied with products and services
- Identify and implement up-sell and cross selling opportunities
- Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
- Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
- Manage a portfolio of clients in accordance to the agreed Service Level Agreement
- Develop and enhance retention and growth strategies
- Develop, maintain and improve consistent client communication and engagements
- Track, measure and evaluate the effectiveness of CRM processes within each client
- Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
- Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
- Manage and strengthen the relationship with all clients in the portfolio
- Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
- Ensure that all events are monitored in accordance with the allocated budget
- Document all meetings and ensure clients receive feedback within agreed upon turn-around times
- Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo
- 3 – 5 Years Corporate Client Servicing Experience
- Health care industry experience
- Facilitation and presentation experience
- Service and sales experience
- Event and knowledge management
- Grade 12 matric
- Report writing skills
- Process skills
- PowerPoint and presentation skills
-
Outbound Client Relations Consultant
14 hours ago
Pillango Placements Durban, South AfricaYou will play a crucial role in overseeing the onboarding process for clients signing on for medical administration services. · Your mandate is to build strong relationships with healthcare providers and ensure that the value proposition is delivered during the customer journey. ...
-
Customer Relations Officer
1 hour ago
IIE MSA and IIE Varsity College Westville, South Africa**Direct Reporting Line**: · Senior Customer Relations Officer · Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered wit ...
-
Head: Academic Operations
1 day ago
IIE MSA and IIE Varsity College Westville, South Africa**Direct Reporting Line**: · Campus Deputy Head · **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Depart ...
-
Clinical Sales Consultant
1 hour ago
Air Liquide Westville, South Africa**How will you CONTRIBUTE and GROW?**: · Clinical Sales Consultant is accountable for managing customer relationships to ensure customers receive value and Return on Investment from VitalAire products and services. Recognizing opportunities for cross-selling and up-selling throug ...
-
HR Officer
22 hours ago
Naidu Consulting Westville, South AfricaProvides a professional HR service to the business and assists the HR Manager and to lead and deliver strategic objectives of the business. · **Recruitment and Selection** · - Ensures recruitment and selection is carried out in accordance with the company's Recruitment and Select ...
-
Truck Service Advisor
22 hours ago
GAP Consulting Pinetown, South AfricaKwaZulu-Natal, Pinetown · - Commercial Vehicles - Service Dept · - Market Related | Negotiable · - Job ref: Com000191/DL · - Vacancy type: Permanent · SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Commercial Vehicle Service Advisor · **Minimum Requirem ...
-
Truck Service Advisor
22 hours ago
GAP Consulting Pinetown, South AfricaKwaZulu-Natal, Pinetown · - Commercial Vehicles - Service Dept · - Market Related | Negotiable · - Job ref: Com000452/DL · - Vacancy type: Permanent · SHIFTINTOHIGHCAREER by joining a Company that seeks the expertise of a Truck Service Advisor · **Minimum Requirements**: · - Must ...
-
Chemcial Sales Executive
1 day ago
Bridgena Barnard Personnel Group Pinetown, South AfricaKwaZulu Natal, Pinetown · - R R 30000 Monthly Basic Plus Commission (Market related, Negotiable) · Pinetown Chemical factory requires the services of an experienced Chemical Sales Consultant to join their team · Pinetown Chemical factory requires the services of an experienced Ch ...
-
Financial Adviser-pinetown(Commission Only)
1 hour ago
Sanlam Pinetown, South Africa**Who are we?** · Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a w ...
-
Gmp Auditor
1 day ago
NBISA Recruitment Pinetown, South Africa**Job Advert Summary**: · - To support NBI Mission, vision, core values, quality objectives and quality management system through effective self-inspections and vendor audits. The purpose of the position is to ensure organisational compliance with current GMP, relevant ISO standa ...
-
Syspro System Administrator
1 day ago
Packaging World Pinetown, South AfricaAn established packaging company in Pinetown has a vacancy for Syspro System Administrator in their Systems department. · To control and co-ordinate the Information System's technical and support function by monitoring and maintaining Syspro systems in respect of breakdown and pe ...
-
F&i Business Manager
22 hours ago
GAP Consulting Durban North, South AfricaKwaZulu-Natal, Durban North · - Motor Retail - Admin Dept · - Market Related | Negotiable · - Job ref: FNI000262/MCVV · - Vacancy type: Permanent · SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Finance and Insurance Business Manager · **Minimum Require ...
-
F&i Business Manager
22 hours ago
GAP Consulting Durban North, South AfricaKwaZulu-Natal, Durban North · - Motor Retail - Admin Dept · - Market Related | Negotiable · - Job ref: FNI000324/MCVV · - Vacancy type: Permanent · SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Finance and Insurance Business Manager · **Minimum Require ...
-
Sales/telesales Consultant
1 hour ago
Educor Durban, South Africa**Sales/Telesales Consultant (Academic/Education) JB3441**: Durban, Kwa Zulu Natal - Sales · **Sales/Telesales Consultant (Academic/Education) JB3441** · **Durban** · **market related plus commission** · The primary purpose of the job is to achieve the desired sales outputs as di ...
-
Sales Consultant
1 hour ago
Affirmative Portfolios Durban, South Africa**Sales / Marketing ~ Sales** · **Durban** · ***: · **Sales Consultant - Durban (Riverhorse Valley)** · **R R18 000p/m + Comm** · **Summary** · The sales consultant role is centred on generating sales for the business, and ensuring all related processes run smoothly so that our c ...
-
Foreclosure Consultant
22 hours ago
TLT Appointing Durban, South AfricaCompany Description · About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sect ...
-
Service Advisor
1 hour ago
GAP Consulting Durban, South AfricaKwaZulu-Natal, Durban · - Motor Retail - Service Dept · - Market Related | Negotiable · - Job ref: KZN000204/JH · - Vacancy type: Permanent · SHIFTINTOHIGHCAREER to a long established and highly successful Dealer who requires the services of a Service Advisor · **Minimum Requirem ...
-
Costing Clerk
1 hour ago
GAP Consulting Durban, South AfricaKwaZulu-Natal, Durban · - Commercial Vehicles - Service Dept · - Market Related | Negotiable · - Job ref: Com000102/JN · - Vacancy type: Permanent · SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Costing and Warranty Clerk · **Minimum Requirements** · - ...
-
Junior Vehicle Sales Executive
1 hour ago
GAP Consulting Durban, South AfricaKwaZulu-Natal, Durban · - Motor Retail - New Vehicle Sales Dept; Motor Retail - PreOwned Sales Dept · - Market Related | Negotiable · - Job ref: KZN000268/JH · - Vacancy type: Permanent · SHIFTINTOHIGHCAREER to a long established and highly successful Dealer who requires the serv ...
-
New Vehicle Sales Manager
1 day ago
GAP Consulting Durban, South AfricaKwaZulu-Natal, Durban · - Motor Retail - New Vehicle Sales Dept · - Market Related | Negotiable · - Job ref: KZN000296/JH · - Vacancy type: Permanent · SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a New Vehicle Sales Manager · **Minimum Requirements** · ...
Client Relations Consultant - Westville, South Africa - Kaelo
18 hours ago
Description
Job DescriptionPurpose
The Client Relations Consultant manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.
Qualifications
PERSON DETAILS : WORK EXPERIENCE
REQUIRED
PREFERRED
Education and or training background
EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Accountability
Action orientated
Communication
Business writing and presentation skills
Problem solving skills
Creative thinking
Strong relationship skills
Growth and development mind-set
Planning and organisation
Resilient and adaptive
Systems thinking and connecting ability
Professional and brand conscious
Should you progress in the interview process, we may request special person information* from you. We strive to only gather this information during the offer stage and use encryption based software to protect this information.
