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Cape Town

    Guest Experience Expert - Cape Town, South Africa - AC Hotels

    AC Hotels
    AC Hotels Cape Town, South Africa

    5 days ago

    Default job background
    Full time
    Description

    POSITION SUMMARY

    Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.

    CANDIDATE PROFILE

    Education and Experience

  • At least 2- 3 years' experience in a similar position within a hotel environment
  • Proficiency in Microsoft packages
  • Available to work night shifts and flexible working hours as and when required.
  • Strong and effective communication and problem-solving skills / conflict management
  • Excellent Telephone skills and etiquette
  • Quality and customer service driven
  • Sound financial acumen
  • Attention to detail and efficiency pertaining to area of responsibility.

    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

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