Support Engineer I-Ext, Marketplace Variable - Cape Town, South Africa - Amazon Development Centre (South Africa) (Proprietary) Limited

Description

The Amazon Web Services (AWS) Marketplace is looking for a Support Engineer to join
our fast-paced Private Offer Success Team (POST).

The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud.

This is an exciting opportunity to help deliver on our mission to bring Amazon's e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.

The Support Engineer role works with external Marketplace sellers and partners to drive adoption of AWS Marketplace's strategic Private Offers program.

This role combines operations, program management, and business development to build programs and processes that scale. They will drive operational improvements to add value, eliminate waste, and improve the customer experience. They will work with internal stakeholders to improve the Private Offers program, including collaborating with technical teams to deliver new features to AWS
customers, and build new programs or expand on existing ones that deliver high value.

The role requires a strong communicator who can learn concepts quickly, and apply them to
problem solve and come up with creative solutions. The ideal candidate has strong attention to
detail, can execute well to deliver results, interact with external customers to resolve escalated
issues, strong customer obsession, high level of ownership, and a drive to improve current
processes.

Life/work balance
Our team is focused on balancing life with work, and does this via work autonomy and by
prioritizing solutions and processes that enable us to scale faster than the business. There will be
opportunities to work remotely some days. Work hours are flexible and typically self-defined.

Mentorship and Career Growth
One of the keys to AWS's success is its top-tier product management culture. You will have the
opportunity to work with multiple AWS business lines that can help you accelerate your career
and bring ideas to market. You will be working closely with key internal stakeholders (e.g. Marketplace Product Management & Engineering, AWS field teams, AWS Services (e.g. S3, EC2), migration teams, services, legal, operations and support).

Inclusive and Diverse Culture

Working with a team that welcomes, celebrates, and leverages a diverse set of backgrounds and skillsets to deliver results is exciting.

Partnering with others in the organization is key to our long-term success and is what helps frame our inclusive culture.

Key job responsibilities

• Perform the seller and customer escalation and support process.
• Build or contribute to the creation of new processes.
• Build and maintain programrelated content and collateral.
• Perform quality control functions to ensure high quality output.
• Collaborate with internal stakeholders to maintain successful operations, including Leadership, Business Development, Finance, Legal, Sales, Business Intelligence, Product, Engineering, etc.

A day in the life
We are looking for a customer-centric contributor who enjoys building new processes and improving existing ones.

The right candidate thrives in an environment where they need to balance daily operational objectives with contributions to long-term business objectives.

Providing world-class support to Partners will help you to identify ways our team and business can improve. You will be expected to take those insights and partner with the team and other internal stakeholders (Product, Sales, Business Development, Engineering, Business Intelligence) to drive improvements to the AWS Marketplace Private Offers experience

About the team
Our team is dedicated to supporting new members.

We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.

We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

We are open to hiring candidates to work out of one of the following locations:

Cape Town, ZAF

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent work experience.
• 2+ years of program or operations experience, preferably within sales, business development, or technical organizations.
• 2+ years of experience providing customer support and troubleshooting technical issues.

PREFERRED QUALIFICATIONS

• Experience building new programs and initiatives for scale.
• Experience working with Product Management and Engineering teams to deliver new technical features of a Product.
• Experience with Lean/Six Sigma methodology

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.

In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa.

Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.